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DRobertson, Consultant / Technician
Category: Computer
Satisfied Customers: 730
Experience:  MCTS, MCDST, MCP, A+, Network+, 20+ years in IT. Support for OEMs. Computer repair business owner.
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How do i repair an error code 1000-0321 on a Dell Inspiron

Customer Question

How do i repair an error code 1000-0321 on a Dell Inspiron 5150 running XP. THe LCD connection test fails but the lcd display is OK
Submitted: 7 years ago.
Category: Computer
Expert:  DRobertson replied 7 years ago.

Hi and thanks for writing us here at Please know that to resolve your question may take some back and forth questions and answers. Help us to help you! We are here to help and will do our best to resolve your issue; we are not here to just make money. Also note that we do NOT work for any company and in no way represent them on their products and/or services.


The particular error code can mean a couple of different items of concern.


The video cable running from the motherboard to the LCD can have a short in it.


The video cable point of connect to the motherboard can have a damaged pin.


Unless you feel very comfortable taking apart your unit - and your not under warranty - this is going to have to be an issue that a trained technician resolves.


I apologize for not having better news about this, but sometimes hardware issues have no resolve, except to notify of the need to service the unit.


Please feel free to ask anything at all you want on this issue.


Take care and God bless.