Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

Windows installer keeps coming up trying to install Smart Web

printing and not matter what...
Windows installer keeps coming up trying to install Smart Web printing and not matter what I do I cannot get it to stop. I do not want Smart Web printing. How do I get this to stop?
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
8/23/2010
Tom K
Tom K, Information Systems Manager
Category: Computer
Satisfied Customers: 1,165
Experience: BS in IT from University of Massachusetts Lowell, 10+ years working on computer related problems
Verified
Chat Conversation Started
Tom K :

Hi I am here to help.

Tom K :

Let me know when youre ready.

Tom K :

Ready?

JACUSTOMER-87lldtxp- :

I am ready to go.yes

Tom K :

Ok what version of Windows are you using on the computer having trouble?

JACUSTOMER-87lldtxp- :

windows xp

Tom K :

Ok can you click on Start, then click on Run, then type in msconfig in the Run box and hit Enter.

JACUSTOMER-87lldtxp- :

should I be doing this now as we converse?

Tom K :

Yes.

Tom K :

Sorry for not pointing that out.

Tom K :

Let me know once you've done that.

Tom K :

A window should open on your screen.

JACUSTOMER-87lldtxp- :

Ok the system config box has come up

Tom K :

Ok click on the Startup tab.

Tom K :

And once under the Startup tab under the Startup Item column, uncheck any listing that mentions HP, Smart Web printing, or Windows Installer.

JACUSTOMER-87lldtxp- :

Ok now a box came up with the option to restart the computer or exit without restarting

Tom K :

Ok you shouldn't have closed it yet.

Tom K :

Choose not to restart and get back into the msconfig window.,

Tom K :

Double check all the HP, Smart Web printing, and Windows Installer items are unchecked from the Startup Tab.

Tom K :

Then click on the Services tab, check the box for Hide All Microsoft Services, and once again uncheck any item that mentions HP, Smart web printing, or Windows Installer.

JACUSTOMER-87lldtxp- :

I tried again and it came up with the same window. on the original sys config window it has options with the "normal startup" box checked. At the bottom is the ok command which i hit. Am I doing this correctly?

Tom K :

No thats not it, open up msconfig again and click on this tab I have circled in the picture:

Full Size Image

Tom K :

Now under the Startup tab, look under the Startup Items column, and uncheck every listing that mentions HP, Smart Web, or Windows Installer.

JACUSTOMER-87lldtxp- :

I have done this - the only applicable line was HP WuSchd2

Tom K :

Ok, now click on the Services tab, check the box for Hide all Microsoft Services, and uncheck any HP, Smart Web, or Windows Installer listings.

Tom K :

And once you are done, click Apply, then click OK to exit and click on do not restart.

JACUSTOMER-87lldtxp- :

Ok - I unchecked 2 boxes - hpqcxs08 and Windows Installer - I did not check the box HTTP SSL

Tom K :

HTTP SSL should be left alone.

Tom K :

Ok now click on Start, then Control Panel, then click on Add or Remove Programs.

JACUSTOMER-87lldtxp- :

I did make one mistake - I did not check the box "Hide all Microsoft Services" Should I go back and redo?

JACUSTOMER-87lldtxp- :

Sorry Tom did you see my last reply?

Tom K :

No thats fine.

Tom K :

Ok now click on Start, then Control Panel, then click on Add or Remove Programs.

JACUSTOMER-87lldtxp- :

I still am in the window where I checked the boxes. Should I hit the "apply" button at the bottom?

Tom K :

Hit Apply, then Ok, then click to not restart.

JACUSTOMER-87lldtxp- :

Ok - I am now in the "add or remove programs" section of the control panel

Tom K :

Ok in the Add or Remove window, look in the list for HP Smart Web printing.

Tom K :

Do you see it?

JACUSTOMER-87lldtxp- :

Actually I do not see it. I deleted that program using the "add or remove" section of the control panel in my attempt to get rid of smart web printing. Now when windows installer comes up it keeps asking for me to put in a disk so that it can install smart web printing.

Tom K :

Ok, from the options that have been unchecked from MSconfig, the windows installer pop up should no longer bother you.

JACUSTOMER-87lldtxp- :

That would be wonderful. How do I check to make sure that it is truly gone?

Tom K :

Is it still popping up at this moment?

JACUSTOMER-87lldtxp- :

NO

Tom K :

Does it usually continually pop up while you are on the computer?

JACUSTOMER-87lldtxp- :

It comes up at different times usually when I enter a new program such as windows explorer or outlook express. I hit cancel about five times and then it leaves me alone for a while

Tom K :

Ok, typically you'll need to restart to see if the changes from MSconfig have stopped it. But since that would mean this chat session would close, try opening Outlook Express or Windows Explorer and see if it pops up.

Tom K :

If it seems to be working OK now and all looks good, you can click on Accept Answer to close this question.

JACUSTOMER-87lldtxp- :

It looks as if it is gone. If I hit accept and then restart the computer only to find that it is not gone, should I recontact you in that case and if so, how?

Tom K :

Or add this page to your favorites.

Tom K :

Just leave a message and I will get back to you.

Tom K :

You can click on Accept Answer now to close this question.

JACUSTOMER-87lldtxp- :

THanks

Tom K
Tom K, Information Systems Manager
Category: Computer
Satisfied Customers: 1,165
Experience: BS in IT from University of Massachusetts Lowell, 10+ years working on computer related problems
Verified
Tom K and 87 other Computer Specialists are ready to help you
Ask your own question now
Ask Tom K Your Own Question
Tom K
Tom K
Tom K, Information Systems Manager
Category: Computer
Satisfied Customers: 1,165
1,165 Satisfied Customers
Experience: BS in IT from University of Massachusetts Lowell, 10+ years working on computer related problems

Tom K is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,227 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,115 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My computer kept popping up with a screen saying that
My computer kept popping up with a screen saying that windows 10 needs to be updated and to let it restart my computer. It's been over two hours now it flashes that it's trying to restore my previous … read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
I can't gain access to my Hotmail account due to a password
Hi there, i can't gain access to my Hotmail account due to a password *****'ve forgotten. i changed my password ***** 12 months after a divorce and did not write it down. … read more
Cris
Cris
Desktop Support
Associate Degree
58 satisfied customers
IT IS OFFLINE AND I DONT HAVE THE ADMIN PASSWORD AND THE
IT IS OFFLINE AND I DONT HAVE THE ADMIN PASSWORD ***** THE INSTALLER PERSON HAS NOT BEEN ABLE TO GET HERE IN 3 WEEEKS... NEED TO RESET AND ENTER NEW ADMIN … read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
I need help to import my contacts from current email at
I need help to import my contacts from current email at comcast … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Suddenly I can't open any of my docs. It's a Dell, 2007. I
Hi Pearl. Suddenly I can't open any of my docs. JA: What's the brand/model/Operating System (OS) of your computer? Customer: It's a Dell JA: When did you purchase your Dell? What troubleshooting have … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have tried several times to reset my phone and it asks for
I have tried several times to reset my phone and it asks for my gmail account . I have done that and given the password ***** it still will not work. I have an android phone L7 and my phone will except calls but that is all.(###) ###-####… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
I recently downloaded autocad on my laptop and I was working
I recently downloaded autocad on my laptop and I was working on a project at school on the computers provided and emailed it to myself. I tried opening it on my laptop to complete it and it is saying … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
37 satisfied customers
Bought mcafee package but do not know how to download.
bought mcafee package but do not know how to download … read more
Moses C
Moses C
Bsc
204 satisfied customers
I need to put my card number in. Acer. None
I need to put my card number in. JA: What's the brand/model/Operating System (OS) of your computer? Customer: Acer JA: When did you purchase your Acer? What troubleshooting have you tried? Customer: n… read more
Moses C
Moses C
Bsc
204 satisfied customers
I am a Manufacturer. The I have to register my products with
I am a Manufacturer. The I have to register my products with the fda. Each product variation needs a bottle label associated with it. I have 83 products in 4 bottle sizes in 8 different strengths. Thi… read more
George Sibiya
George Sibiya
PhD
194 satisfied customers
I refreshed my computer and am trying to reinstall Home and
I refreshed my computer and am trying to reinstall Home and student 2013 … read more
Moses C
Moses C
Bsc
204 satisfied customers
I can't get my surface to start, the keyboard lights up but
I can't get my surface to start, the keyboard lights up but the screen is black … read more
Moses C
Moses C
Bsc
204 satisfied customers
I wiped my site out completely, No more [email protected]
I wiped my site out completely, No more ***@******.*** … read more
Moses C
Moses C
Bsc
204 satisfied customers
I want to change m Apple password. I have not changed it in
I want to change m Apple password. I have not changed it in 2 years. … read more
Moses C
Moses C
Bsc
204 satisfied customers
I cannot log into Microsoft on my Galaxy 8 android phone. I
I cannot log into Microsoft on my Galaxy 8 android phone. I keep getting a "password ***** message" even though I know it is correct as I have used it to log into Microsoft on my computer. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
I forgot my password and can not figure out how to reset it.
I forgot my password ***** can not figure out how to reset it. My home phone is(###) ###-####… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
29 satisfied customers
What's the cost of a google phone #? Not sure, Dell. I want
what's the cost of a google phone #? JA: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Computer Technician's time your question is expected to take (how com… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
Is there something I need to set up on my Nighthawk router
Is there something I need to set up on my Nighthawk router so I can stream movies from Netflix or Amazon so they don't stop in the middle to reload?… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x