Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

Outlook is unable to connect to incoming (POP3) email server

Customer Question
0x80042108 My internet provider had a...
Outlook is unable to connect to incoming (POP3) email server 0x80042108

My internet provider had a fire in the data room and there was an outage as a result. My internet connection is back up (obviously), but my email will not send or receive. I rang my provider and they said it would reset itself if I turned my modem off for an hour. This has not worked. Online information about the above error indicates that my microsoft outlook files may have been damaged?
Submitted: 7 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
8/22/2010
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 7 years ago
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
Verified
Chat Conversation Started
Tech Specialist :

Hi

Tech Specialist :

Can you let me know the exact error which you are getting?

Customer :

0x80042108

Tech Specialist :

Full error please.

Customer :

Outlook is unable to connect to incoming (POP3) email server

Tech Specialist :

Ok

Tech Specialist :

What is your email service?

Customer :

microsoft outlook

Tech Specialist :

What is the part after @ in your mail address.

Customer :

uqconnect.net

Tech Specialist :

Can you get me the settings for incoming server?

Tech Specialist :

Also, are you able to receive mails?

Customer :

I do not know how to do this

Customer :

no

Tech Specialist :

Are you using Outlook 2007?

Customer :

i don't know

Tech Specialist :

In Outlook click help > about for version

Customer :

microsoft office outlook 2003

Tech Specialist :

Click on Tools > Account settings > Let me know the settings here

Customer :

There is no Account Settings listed in the Tools drop down box

Tech Specialist :

Click Tools > Email accounts

Tech Specialist :

select your mail account and click edit

Tech Specialist :

Let me know the settings here

Customer :

POP/SMTP

Tech Specialist :

click on it and choose edit

Tech Specialist :

i want those settings, thanks

Customer :

incoming mail.uqconnect.net

Customer :

outgoing smtp.uqconnect.net

Tech Specialist :

Can we try to make a new profile?

Customer :

There is a test settings button. I used it and it says the specified server was found but there was no response from the server. Please verify that the port and SSL information is correct. It says it found the outgoing mail server OK. It says it did not find the incoming mail server. It says it could not log on to the incoming mail server.

Tech Specialist :

Ok

Tech Specialist :

Seems like the server problem is still there.

Tech Specialist :

change the incoming to: pop.uqconnect.net

Tech Specialist :

and test

Customer :

I changed the incoming address to pop.uqconnect.net and then immediately pressed the test settings button. Got the same error messages the specified server was found but there was no response from the server. Please verify that the port and SSL information is correct.

Tech Specialist :

Click on more settings

Tech Specialist :

click the advanced

Tech Specialist :

let me know once there

Customer :

yes

Customer :

I am there

Tech Specialist :

Thanks.

Tech Specialist :

Is the "This server requires and encrypted.. " checked?

Customer :

no

Tech Specialist :

Check it

Customer :

i just send a test email and it sent out OK. but not receiving

Tech Specialist :

and change the port to 995

Tech Specialist :

so we fixed the outgoing

Tech Specialist :

great.

Tech Specialist :

check the 'This server requires and encrypted connection'

Tech Specialist :

and make the incoming port as 995 for incoming

Tech Specialist :

Click OK and check if that works.

Customer :

getting the message that the server is not on the network now as my error message as I changed the incoming mail address to pop.uqconnect.net

Tech Specialist :

change it back to mail.uqconnect.net and be sure the port is 995 for incoming and "This server requires" is checked.

Tech Specialist :

I guess UQ is university of queensland?

Customer :

changed the incoming mail address back to mail.uqconnect.net and pressed the send button - still getting the same error message with the server requires encrypted connection checked. will try changing the incoming port to 995

Customer :

the incoming port is already 995

Tech Specialist :

and what about 'This server requires and encrypted connection'

Tech Specialist :

Be sure to check it.

Customer :

this is checked

Tech Specialist :

Also, go to 'Outgoing Server' tab

Tech Specialist :

and let me know the settings there

Customer :

the top line says my outgoing server (SMTP) requires authentication and the box is unchecked. the rest of it is greyed out and not accessible

Tech Specialist :

Check 'My outgoing server (SMTP) requires authenication'


Also select 'use the same setting as my incoming server'

Tech Specialist :

Click Ok and try testing.

Customer :

This server requires and encrypted connection' on the edit mail accounts more advanced tab is not checked and my email account is sending ok.

Tech Specialist :

Check it please

Tech Specialist :

and try again

Customer :

when i check the My outgoing server (SMTP) requires authentication' the rest becomes live and it shows a dot against the use same settings as my incoming mail server

Tech Specialist :

Yes thats correct

Tech Specialist :

Now try to test the mail please

Customer :

checked the box and tested the settings and getting the same error messages

Tech Specialist :

Exact error message please?

Customer :

Logon to incoming mail server (POP3). The specified server was found, but there was no response from the server. Please verify that the port and SSL information is correct.

Customer :

Logon to incoming mail server (POP3). The specified server was found but there was no response from the server. Please verify that the port and SSL information is correct.

Tech Specialist :

Try using 110 port for incoming server

Customer :

Find incoming mail server (POP3). Outlook could not connect to the incoming mail server (POP3). The problem could be the server name or port, or your server may not support SSL. Verify your port and SSL settings. This is the second error message.

Tech Specialist :

After changing the port to 110?

Customer :

exact same error messages with port 110 with and without the My outgoing server (SMTP) requires authentication' box checked

Tech Specialist :

Ok revert the mail port back to 995

Tech Specialist :

Than try these 3 incoming mail servers

Tech Specialist :

pop.uqconnect.net

Tech Specialist :

pop3.uqconnect.net

Tech Specialist :

and mail.uqconnect.net

Customer :

To clarify, I am getting the same two error message with both the 995 and 110 ports

Tech Specialist :

I suspect some settings error is there

Tech Specialist :

Can you get the exact settings from your mail provider?

Customer :

with or without the My outgoing server (SMTP) requires authentication' box checked?

Tech Specialist :

yes

Customer :

I do not know how to get the exact settings from my mail provider?

Customer :

yes to which - checked or unchecked?

Tech Specialist :

Try with both

Tech Specialist :

Also, Let me know if the username in settings is your "full email address"

Tech Specialist :

in the email account edit window

Customer :

none of these changes worked.

Customer :

the user name in my settings is correct

Customer :

my username is XXXXX XXXXX email address

Tech Specialist :

Ok

Tech Specialist :

The part after @ is uqconnect.edu.au or uqconnect.net?

Customer :

uqconnect.net

Customer :

mine is an external user account

Tech Specialist :

University of Queensland?

Customer :

correct - an external account - I am not a student or a staff member

Tech Specialist :

Do you have any friend etc who have mail account there?

Customer :

no

Tech Specialist :

Ok.

Tech Specialist :

When is the system last working fine?

Customer :

last time I used it on Friday it was fine

Customer :

it only stopped working after they had the fire in the data centre today

Tech Specialist :

Can we try a system restore?

Customer :

what is that

Customer :

why do I need to restore my system when my sending email is OK?

Tech Specialist :

This is because the incoming is not working.

Tech Specialist :

and we need the old setting.

Tech Specialist :

First of all bookmark this page to get back to me.

Tech Specialist :

Because in the restoration process you can lose me

Tech Specialist :

Let me know once done.

Customer :

I have four email identies in my uq account.

Customer :

What is involved in a system restore and how will this affect my email accounts

Tech Specialist :

No data will be lost.

Tech Specialist :

Just the settings will get reverted to the date of resotration.

Tech Specialist :

restoration*.

Customer :

I cannot take any risk with my accounts as they are business accounts

Tech Specialist :

All are uqconnect.net accounts?

Customer :

yes

Tech Specialist :

All accounts having the same problem?

Customer :

yes

Customer :

it is only one account with four email addresses

Tech Specialist :

In that case the issue is somewhere else and not the settings.

Tech Specialist :

You are using a common setting?

Customer :

I have one username and password XXXXX my uqconnect account which operates four email addresses. The port for the other 3 email addresses for receiving appears to be set to 110. the port for my main email address appears to be 995. You asked me to change it to 110, but this did not work, it is back as 995 now

Tech Specialist :

But are the other mails working?

Tech Specialist :

where the port is 110?

Customer :

no

Customer :

none of the emails addresses are getting a reponse from the server

Customer :

I can send but not receive

Tech Specialist :

this is a problem from uqconnect server actually

Tech Specialist :

Can you get the info about the settings from their helpdesk?

Customer :

the helpdesk is closed

Customer :

I can try logging on to their website

Tech Specialist :

Yes please try that.

Tech Specialist :

If you did not changed any settings the problem is their server may be.

Customer : Email Quick Settings































Incoming Email Server Type:POP3
Incoming Mail Server:mail.uqconnect.net
Incoming Mail Server Port:110
Incoming Mail Server Security:None
Outgoing Email Server:smtp.uqconnect.net
Outgoing Email Server Port:25
Outgoing Email Server Security:None
Tech Specialist :

Ok and you have the same settings?

Tech Specialist :

One more thing you can try is disable firewall and antivirus.

Tech Specialist :

Some software may be causing conflict.

Tech Specialist :

or the antivirus/firewall interfering.

Customer :

yes

Customer :

I have the same settings

Customer :

I already tried turning off antivirus and firewalls today and that had no effect

Customer :

I will try again

Tech Specialist :

Thanks.

Customer :

Still getting the same error messages for incoming email

Tech Specialist :

I will suggest a restore

Tech Specialist :

you can undo it also.

Tech Specialist :

How about it?

Customer :

What is involved in a restore? What data is affected? How will it affect my computer?

Tech Specialist :

Only settings, no data is affected.

Customer :

I have not changed any of my settings

Tech Specialist :

I know, but it may happen due to any update or any new software installation.

Tech Specialist :

Restore will revert it back.

Customer :

My settings are the same as those on the uqconnect website. I have not installed any new software or done any updates

Tech Specialist :

It may have done in background

Tech Specialist :

I don't find any risk in a restore

Tech Specialist :

as you can undo it

Customer :

my settings match what is on the uqconnect website page

Tech Specialist :

It may happen due to microsoft autoupdates

Tech Specialist :

Anyways, I am out of options

Tech Specialist :

I will opt out and open this for other experts.

Tech Specialist :

Thanks. :)

Customer :

Ok thanks

Tech Specialist :

Thank you too.

Ask Your Own Computer Question
Ask Ansh P. Your Own Question
Ansh P.
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
8,148 Satisfied Customers
Experience: Professional computer engineer working as systems developer with top multinational company.

Ansh P. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I was on with aol before and got a temporary password. Now I
I was on with aol before and got a temporary password. Now I can't get into my AOL gold account. i have tried several new passwords and none of them work. … read more
Martin
Martin
Network Engineering Diploma
141 satisfied customers
I have just received a call that I am to call a toll free
I have just received a call that I am to call a toll free number as my windows may soon be shut down. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
I need to get a support system for these hijackers that are
I need to get a support system for these hijackers that are swarming the stand-alone PCs. I need to have the network secured. ne here about 4 hours ago but he never returned … read more
Cris
Cris
58 satisfied customers
I cannot get into I have a new phone and do not recall my
I cannot get into***@******.*** I have a new phone and do not recall my password. Please recover [email protected] for me because when I put in the pass code it says I do not exist! thanks Richard Lathem… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
46 satisfied customers
I just changed my security to Trend micro per your request,
I just changed my security to Trend micro per your request, I have since bought a new computer thru best buy. How do I get that security into my new computer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I am finally trying to set up my new computer and I
I am finally trying to set up my new computer and I purchased the microsoft online office but I can't get in as I forgot my password. I need to reset and set up my office. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
How do i get into my order to make changes. Where to log in.
I go into the browser and cannot find where to get the info I needed.… read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Pple iddI forgot my emai password and I do not have. No this
pple iddI forgot my emai password ***** I do not have … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
46 satisfied customers
My computer crashed & I had it repaired now I need to reload
my computer crashed & I had it repaired now I need to reload the program for Go600 TomTom & am having problems … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I got an error notice from Microsoft saying that there are
I got an error notice from Microsoft saying that there are errors with my password, but I cannot fix it online through the Microsoft system. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
Second opinion] I am trying to set up onsong console on my
Second opinion] I am trying to set up onsong console on my PC… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Can you do a remote session with me to install Windows 10
Can you do a remote session with me to install Windows 10 Education (legal software} into VirtualBox for me ?… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
826 satisfied customers
I have downloaded Avira Speedup Pro, which starts to
I have downloaded Avira Speedup Pro, which starts to install, but the process stops before any actual installation takes place. This happened previously, but I could not get any response from Avira as… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
569 satisfied customers
I am having problems with my microphone instead of picking
Second opinion] I am having problems with my microphone instead of picking up my voice, the microphone is picking up the music spotify is playing which makes it difficult to skype or use Xbox multipla… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I can not get internet explorer to work. I had geek squad
i had geek squad work on it about two months ago and it has never worked since … read more
Mr.Med
Mr.Med
943 satisfied customers
My pc is constantly crashing with error message
My pc is constantly crashing with error message DPC_WATCHDOG_VIOLATION when I look it up on my iPad in google it says it is a windows 10 error I do not have windows 10 I still operate on Windows 8.1 t… read more
Elgin Vega
Elgin Vega
Science Bachellor
104 satisfied customers
NEw password can't wait 24 hours for phone to work. Kyocera
NEw password can't wait 24 hours for biz phone to work … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
I want to turn off cognito mode. No Brand name, Window 10.
I want to turn off cognito mode JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: No Brand name, Window 10 JA: How long has this been going on with your compute… read more
Mr.Med
Mr.Med
943 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x