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Hi there, and welcome to JustAnswer
van you tell me the make and model of your computer please
Gateway DX4300 Microsoft 7 Purchased Jan. 2010
which internet browser do you use?
yes I think so
do you see a picture of a wrench in the top right corner?
ok click that, then options
click Clear Browsing history
Then Clear Browsing Data
this will remove the internet cache which can cause the problems your having
do this, restart Google and test please
I cleared browsing date, will that solve my problem?
test it pleaser
If I restart will I lose you?
if not you can always let me know
you can come back to
or add this page to your favourites
Richard I tried going back to Chase bank where I was working before and it kept doing it.
does it happen on any other website?
yes. It happens on all websites that I use. Sometimes it's worse than others.
ok, does it happen in internet explorer?
is there a customer service number for google?
no, they dont provide one
I don't know if it happens in internet explorer?
can you test in internet explorerok, click start
type in iexplore.exe and press enter
let me know what happens please
I did that and they wan't to charge me $68 to join.
To buy Perfect Optimizer $68
which site are you on?
I typed in iexplore.exe
or did it just popup?
Let me try it again.
What should happen when I type iexplore.exe?
Please send me the link you want me to try
internet explorer should start
click start, then internet explorr
its a web browser
do you see internet explorer in the list when you click start?
ok click that
then test please
when I click on internet explorere I get back to google
go to your bank site please and test with that
It's still doing it
ok, then i want you to do the following please
I can't stay on one page longer that 10 seconds and then it jumps back.
Go to http://www.malwarebytes.org/ and download the free version
then run a full scan please
it can be that you have a malware infection on your computer
thats causing this
Where you able to download it ok?
I've downloaded it and its doing a scan.
ok good, let me know if it finds anything
Ok. HOw long will the scan take? It's already been 5 minutes
depends on how many infections you have
HOw long are you there? Should I just come back on when the scan is finished. I figure it might take 30 minutes or so
ill wait, its ok
right now it 6 minutes for about 19000 objects
maybe 10 more minutes
It found and removed 52 infected items and wants me to start me computer again.
I'm back and its still doing it. What do you think is wrong?
Are you there?
I going to be gone for a little while. 1 to 1 1/2 hours. I'll return or you may email me with more info and I'll contact you tomorrow. Please let me know. Mike CastleXXX@XXXXXX.XXX. Los Angeles
ok, i would then like you to check for Spyware please
Please go to the below link and download (Free) Sybot - Search & Destroy
Install it and run a full scan. Restart when completed and test please