For Online Computer Support, Ask a Computer Technician
when I go to that site, it only asked for a password XXXXX a login and when I leave it blank or when i type in admin, I get the following message:
Cannot connect to the firmware information server, please double check the wan connection.
when i click on wireless on the left panel it just tells me the definitions of some terms like SSID
This did not work. It said "download will begin in a minute" but it never did anything. I think there is some type of firewall issue because when I first start downloading the printer software it said there was a firewall detected and I should let the security softward accept the printer software but there's no place I can find to tell the computer to accept the printer software. I'm afraid I need to call in my IT people from work -- i don't know how to get around this??