Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

An Error Occurred During Port Configuration. This Operation

Customer Question
is not Supported. How does one...
An Error Occurred During Port Configuration. This Operation is not Supported.
How does one change the printer attached to port USB001
Submitted: 7 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
7/30/2010
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,602
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

What printer brand and model are you trying to install ?

Thank you
Ask Your Own Computer Question
Customer reply replied 7 years ago
Not installing a printer, just can't print all of a sudden, I have the printer attached to a USB port and when I try to configure the port I get the error message. the port points to the fax instead of the printer
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

1- Please click Start, "Devices and Printers" and let me know what printers do you see there

If you have the printer and also the fax listed, please right click the printer and "Select as default"

2- Also when did you get the issue ?

Please let me know if the issue is solved or not, so we can continue troubleshooting.

If it is solved please click the Accept button for me to be paid :-) (even if you have a subscription or a trial membership)

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved for me to be paid, you won't be charged twice ***, don't worry. Thank you!)

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated


Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,602
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified
Engineer John C. and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 7 years ago
The printer is a HP Officejet J4500 Series - Combo Printer/Fax,
If I Change properties on the printer and look at the port it is pointing to the fax and not the printer, I'm assuming the problem is the port is not pointing to the right printer
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

Ok, Please click Start, "Devices and Printers" and let me know what printers do you see there

You should have 2 printers

HP Officejet J4500 Series
HP Officejet J4500 Series Fax

Do you have both ?

Thanks
Ask Your Own Computer Question
Customer reply replied 7 years ago
Yes
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

Ok, which one has the checkmark ? (set to default?)

Thank you
Ask Your Own Computer Question
Customer reply replied 7 years ago
The Default is the Printer, the questions is what should the port USB001 be pointing to, it is now pointing to the Fax? Is this the correct port (USB001)
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

Yes, USB001 is ok for the printer.

What happens when you try to print ?

Thank you
Ask Your Own Computer Question
Customer reply replied 7 years ago
It gets stuck in the Queue and I have to delete it before proceeding, Everything I try gets stuck in the Queue
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago
OK, let's clean the printing spooler first:

1- Unplug your printer from the computer and turn off the printer.

2- Go to Start, All Programs, Accessories, and then RIGHT CLICK "Command Prompt" and select "Run as administrator". The terminal black screen will be opened.

3- Type NET STOP SPOOLER and press they Enter key (you should get a message confirming the spooler is stopped now. If you get an error message please let me know)

4- Now in the same black terminal screen (see step 3) type NET START SPOOLER and press the ENTER key (you should get a message confirming the spooler is started now. If you get an error message please let me know)

5- Replug the printer and try to print

6- Please let me know if the issue is solved or not, so we can continue troubleshooting.

7- If it is solved please click the Accept button for me to be paid :-) (even if you have a subscription or a trial membership)

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved for me to be paid, you won't be charged twice ***, don't worry. Thank you!)

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated


Ask Your Own Computer Question
Customer reply replied 7 years ago
The test page got stuck in the queue and the printer went offline!!!!!!
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago
Possible Solution #3:
Check the USB cable's printer end and computer end to check that it is well connected

Possible Solution #4:
Change the USB cable to a different USB port on your computer

Possible Solution #5:
Please uninstall and then reinstall the printer driver following ALL the steps on link below:

Ok, please follow the steps below to uninstall the printer software completely and then re-install it:

1- Unplug your printer from the computer

2- Uninstall the HP printer software going to Start, Control Panel, Uninstall a Program

3- Download "windows install cleanup" tool. Go to
http://wikisend.com/download/560820 and click on "Download file" to download and install this tool

4- Remove any HP printer application using this tool. (if you find any)

5- Restart the computer.

6- Download the newest driver here:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&lc=en&dlc=en&cc=us&product=3645094&sw_lang=&os=4062

And click the "Install now" OR "Download only>>" button. When the download is over please run the file

Select OPEN or RUN if prompted

7- After the new driver is installed please restart your computer (BUT PLEASE BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART)

8- Turn on your printer and plug in the USB cable to another available USB port in your computer

If it is solved please click the Accept button for me to be paid :-) (even if you have a subscription or a trial membership)

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved for me to be paid, you won't be charged twice ***, don't worry. Thank you!)

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated

Ask Your Own Computer Question
Customer reply replied 7 years ago
ok, will do I have windows 7 I don't find uninstall from the control panel
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

No problem!

After clicking Control Panel, then click "View By: Category" then click "Uninstall a program" under "Programs"

Then please continue with steps 3 to 8

Thank you!
Ask Your Own Computer Question
Customer reply replied 7 years ago
Thanks, XXXXX XXXXX printing, Not sure what the problem was?
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago

Sometimes the drivers need to be reinstalled, don't worry about it.

Please click the Accept button so I can get paid for my effort (even if you have a subscription or a trial membership)

Thank you

John Cappucci
Computer Science Engineer

Ask Your Own Computer Question
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 7 years ago
Hello Sir or Madam Smile

If I helped please remember to click the ACCEPT button, for me to be paid

A- If you have a subscription or trial membership:
Even if you have a subscription or trial plan with us you will need to click Accept so justanswer can pay me.

B- If you don't have any subscription or trial:
Even if you see the holding charge in your credit/debit account I need you to click Accept for the money to be released to me. You WON'T be charged twice.

Thank you

John Cappucci
Computer Science Engineer

Ask Your Own Computer Question
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,602
14,602 Satisfied Customers
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Engineer John C. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

14,602 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,115 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need to find out what my password is: I'm making a file
I need to find out what my password *****: I'm making a file for all of my passwords, and can't remember what it is for Apple. Would you be able to help me find out what it is? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My printer keeps going offline everytime I leave using it
My printer keeps going offline everytime I leave using it for a while. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Internet explorer is not responding. How do I do that? HP
I purchased it "used" from a friend. I have tried the suggestions on the web sites. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
659 satisfied customers
My Yahoo acc. My yahoo lost me. I guess I need to re-apply
My yahoo lost me. I guess I need to re-apply to Yahoo, or change my passsword … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Is there a online degree program in business that has
Is there a online degree program in business that has recorded lectures for visual learners?… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
I have a laptop - dell xps 13. It has a smaller than average
Hi there , I have a laptop - dell xps 13. It has a smaller than average screen and I need a much larger than normal screen for my work . It doesn't look like there is a port to plug in an additional s… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
681 satisfied customers
I am trying to locate the best place to purchase extra
I am trying to locate the best place to purchase extra memory for my Acer tablet which I purchased from the shopping channel in 2017 … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
I haven't been able to get into my email account for
I haven't been able to get into my email account for sometime now after Yahoo took my password ***** … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
Skype does not recognize my password. Checking. Alternate
nothing yet, trying to access aol - but this laptop does not have aol gold … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
For some reason the keyboard driver of my ASUS laptop
For some reason the keyboard driver of my ASUS laptop disappeared and as a result , I can not use the keyboard as input to the computer, how can I restore the lost keyboard driver? … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
218 satisfied customers
My Facebook account has been hacked. Yesterday afternoon. I
Yesterday afternoon. I wouldn't be concerned but my business is on it and that is how I primarily do business. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How do. Change my password on my Satelite laptops. Never.
How do. Change my password ***** my Satelite laptops … read more
Cody
Cody
Computer Science
1,464 satisfied customers
I need a bios password for my toshiba m305-4815. My toshiba
My toshiba got repaired and now it's asking me for bios password ***** i don't have it It was never giving to me when i bought it … read more
Kris R
Kris R
IT Manager
Computing
2,296 satisfied customers
We have Skype but no sound. Osx 10:11:6. I am 94 and do not
We have Skype but no sound JA: What's the brand/model/Operating System (OS) of your computer? Customer: Osx 10:11:6 JA: When did you purchase your computer? What troubleshooting have you tried? Custom… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
17 satisfied customers
I have reason to believe that I have been scammed by people
I have reason to believe that I have been scammed by people claiming to be tech support. They wanted my banking info so they could give me $299 claiming my subscription had expired and they needed my … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
455 satisfied customers
I'm trying to play stick fights on my computer and can't
I'm trying to play stick fights on my computer and can't figure out how to download and set up. I've tried looking up on YouTube but the explanations don't make sense. Can someone help me?… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
586 satisfied customers
I purchased Winzip System Utilities and Malware protector on
I purchased Winzip System Utilities and Malware protector on June 11,2017 and I cancelled the programs in error. My reference number is###-##-#### … read more
John
John
System/Network administrator
High School or GED
2,053 satisfied customers
The other day there was an update run on my computer which
The other day there was an update run on my computer which disconnected Adobe Reader DC. How do I get it back? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x