For Online Computer Support, Ask a Computer Technician
Hello & Welcome to Just Answer
Please answer some questions so that i can help you better
Have you tried installing the software with admin privileges?
Have you tried to delete the directories that are giving the errors?
I right clicked and selected Admin. Got the same error.
Have not tried to delete directories
Please accept only if it works.
Restart your computer in safe mode and than try installing the software.
To start in safe mode:
Restart the computer and as soon as it starts booting keep tapping the F8 key, chose safe mode with networking from the advanced menu option.
In the login screen choose the admin account to log in to the system.
Now try to install the software and let me know what happens.
Try again and dont hold the the F8 key keep tapping it continuously when the system starts, then you will get the advanced option menu.
Go to C:\programData\Adobe and delete the Acrobat folder.
Then try installing.
let me know if it works.
How are you trying to install the adobe reader, have you saved the installer into your hard disk?
I have two files saved
Adberdr 930-en-US Windows Installler package 41,624 KB
Adberda 933-en-US Application (This one has the Adone logo in front) 41,464 KB
Click on Start Menu -> Type Run -> In Search results -> Right click on Run and select Run as Administrator -> In run, type C:\programData\Adobe -> Click OK.
Delete the folders present inside Adobe folder.
Thanks, XXXXX XXXXX accept so that I can get paid for the help and leave me a feedback here: http://www.justanswer.com/feedback/leave-feedback.aspx
I will also appreciate a small bonus.
Thanks again for using our services with your issues.
Seems like a earlier installed version was causing the issue. Deleting the files removed it.
Please click on accept and leave me a feedback/bonus optionally.
More questions? You can ask me.