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mary
mary, Consultant
Category: Computer
Satisfied Customers: 2200
Experience:  MCA (Masters in Computer Application
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Can you help me activate my IncrediMail Premium Package. I tried repeatedly to conta

Customer Question

Can you help me activate my IncrediMail Premium Package. I tried repeatedly to contack IncrediMail by phone and by E-mail to no advail. Even though I paid for the premium package I only have the basic package.

Invoice/Receipt

Your order information: Your order number is: G2S-63207512 Email:[email protected]
Name: XXXXX XXXXXward Date of purchase:Wednesday, 07 July 2010
Address:XXXXX Subtotal: USD $49.50
City: scranton Processing fee: USD $0.00
State/Province: pa Tax: USD $ 0.00
Zip/Postal code: 18505 Total: USD $49.50
Country:United States Payment Method: Credit Card

You ordered the following product: Gold Gallery (Lifetime)
You ordered product #: XXXXXXXXXXX
Price:USD $39.55


Dear IncrediMail Customer,

You have requested that we send you another copy of your registration
code. Thank you for your patience.

You may now enter your registration code again and activate your
IncrediMail products.

Note : you will not be charged for this action.

Your registration information:

******************************************************
Please click on the "Activate!" button and follow the instructions.

Registration code(s) :
IM_GOLD-2050437429-1651273761 ,
IM_SUPERPACK-2054500661-1651273761
******************************************************
Manual registration instructions (repeat for each code):

On the computer with which you intend to use the product, make sure that
your computer is connected to the Internet and follow these simple steps:

1. Open IncrediMail.

2. Copy the registration code located above the instructions.

3. In the main window of the IncrediMail application, click on the Help
menu (in the task bar) and select "Enter Registration Code". Paste or
insert your registration code in the appropriate text-box.

4. An "Enter Registration Code" dialog will open.

5. Click "Enter" to activate your code.

6. You are ready to begin.

We've taken the liberty to send you your BONUS goodies again.
Simply follow this link: http://www.incredimail.com/BonusContents.asp and
enjoy your Bonus package!

Important Notes:
1. After you have activated your code, you will not be able to use the
license on another computer or enter it again on the same computer after
formatting the hard disk. If you plan on formatting your PC or want to
move your license to another computer, please follow the directions on:
http://www.incredimail.com/help.asp?page=move_license .

2. Your IncrediMail version may be old and you may need to download and
run the "IncrediMail upgrade" in order to register. The upgrade file can
be found at: http://www.incredimail.com/english/download.html ).

3. If you are experiencing any problems, go to our Trouble Shooters Page
where the most common problems are addressed. You can find it at:
http://www.incredimail.com/troubleshooters.html

4. For any additional questions, [email protected]
------------------------------------------------------------------------
** PLEASE PRINT THIS OUT AND RETAIN IT FOR FUTURE REFERENCE **
Have an IncrediBle Day!
Submitted: 7 years ago.
Category: Computer
Expert:  mary replied 7 years ago.

Hi JACUSTOMER-ycc6u9nh-. Thank you for asking your question on JustAnswer.

I will help you to get the account activated

Have you downloaded the software after purchasing?


Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

Customer: replied 7 years ago.

Yes I download the software. I also ask the teck support man from dell to help me download the IncrediMail software just incase I was unknowly doing it wrong. As it turn out; the teck support man from Dell said that the problem was on the part of IncrediMail not nothing I did wrong. My repeaded attempts to get help from IncrediMail proved to be a waste of time.

Expert:  mary replied 7 years ago.

Steps are given in the confirmation email you got after the purchase its absolutely easy so dont worry i will help you all you need to do is just follow the steps

 

Open IncrediMail.

2. In the main window of the IncrediMail application, click on the Help
menu (in the task bar) and select "Enter Registration Code". Paste or
insert your registration code in the appropriate text-box.

3. An "Enter Registration Code" dialog will open.
Enter this code when it prompts for:

If you have the package IM_GOLD then enter this code(NNN) NNN-NNNN1651273761 ,
Or IM_SUPERPACK- code is:(NNN) NNN-NNNN1651273761

 

4. Click "Enter" to activate your code.

5. You are ready to begin.



Edited by INSTAFIX on 7/10/2010 at 7:36 AM EST