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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23538
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My hotmail account has disappeared. Id like to get it back.

Customer Question

My hotmail account has disappeared. I'd like to get it [email protected] password XXXXX There is at least a years worth of e-mails I'd like to keep. Please help
Submitted: 7 years ago.
Category: Computer
Expert:  Andy replied 7 years ago.

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

Does it says Incorrect password XXXXX you try to login ?

Customer: replied 7 years ago.
Expert:  Andy replied 7 years ago.

I am very sorry that you have lost access to your account.

Only Microsoft can retreive your account. Dont goto any other website for help.

Goto this link and follow on screen instructions there :

and put as much information as you can. Hotmail keeps record of your past data. So they will verify the IP addresses etc and will email you the new password XXXXX your new email address that you will provide to them.

I have done this in past and they are pretty serious about security. Be honest in whatever information you enter in this form. And they should get back to you in a week or so.

There is no other way to contact them by phone or email.

Feel free to ask any question or concern you may have. I will be glad to help you.


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