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I am getting AOL error 23-UVRI and i cannot access

I am getting AOL error...
I am getting AOL error 23-UVRI and i cannot access AOL
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Answered in 1 minute by:
7/3/2010
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
Verified

Hi,

 

Can you start the computer?

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Customer reply replied 8 years ago
Yes.. I am on it right now
So only problem is AOL. Have you tried reinstalling the latest version?
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Customer reply replied 8 years ago
Do not know how to do that.

Download and install revo uninstaller: http://tinyurl.com/ydjdzrn

 

Use it to completely uninstall AOL. While uninstalling using Revo, be sure to delete all the registry keys when it prompts to.

 

Reinstall the latest version from here: http://daol.aol.com/software/95/

 

Let me know, in case more help required.

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Customer reply replied 8 years ago

Is this safe to do if I am totally not computer literate?

Yes, it is. If you need any further help, I am always here to help.
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Customer reply replied 8 years ago
About how long will this take? Should I dare begin it if I have to leave house in 20 minutes/?/
Yes, you can try. After it works, do not forget to let me know, so that I can enable the ACCEPT button. Thanks.
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Customer reply replied 8 years ago
Do I just type the http info where the http:/www.just answer.co info is appearing now in this waiting room? I won't lose my access to you will I?

To not loose me:

Click Ctrl + D to bookmark this page.

 

Later when you want to come back:

Open the browser >

Click on favorites >

Click on the earlier bookmarked link(you may need to log in again).

 

Let me know, how it goes.

 

You can click on the link, no need to type it manually.

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Customer reply replied 8 years ago
Please wish me luck... I am nervous about this...thanks for your help so far!!!
Good luck. Let me know, if you need any help from my side. Smile
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Customer reply replied 8 years ago
i think I ran Revo uninstaller and it is showing me about 75 icons...domI click on AOL uninstaller only?
Yes sir. :)
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Customer reply replied 8 years ago

I am getting confused again(what a surprise...) It found 7 registry items, but it is giving me more choices than that and wants me to put a check mark in front of things to delete and then i need to choose a tab from "select all' or "deselect all" or "delete"".

Help....

Select all > Delete > Next. Smile
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Customer reply replied 8 years ago

Thanks...is it OK that I had picked the "moderate" run insttead of "advanced"?

 

Yes.
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Customer reply replied 8 years ago

I would like to thank tech who helped me yesterday in a very expediant manner. I am not a "techie" and yet was able to follow instructions and get problem fixed. I was unable to get back and thank him at the time...but, please be sure he is paid. Thanks for the great

service!!!

Great, that was me - Tech Specialist. You have to click on accept to pay me(else I will not get paid) and any small bonus is also appreciated. Also you can leave me a feedback here: http://www.justanswer.com/feedback/leave-feedback.aspx

 

I hope you will use our services again in future.

 

Thanks & Have a great day. :)

Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
Verified
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Satisfied Customers: 8,148
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