Method 1: Start Outlook in safe mode
loadTOCNode(3, 'resolution'); To start Outlook in safe mode: Windows Vista
Windows XP, Windows Server 2003, or Windows 2000
- Click Start.
- Type outlook.exe /safe in the Start Search box.
- Press Enter.
- Click Start.
- Click Run.
- Type outlook.exe /safe.
- Click OK.
Starting Outlook in safe mode starts Outlook without add-ins, the preview pane, or toolbar customizations and could indicate a damaged profile or conflicting third-party application or add-in. See method 2 to create a new e-mail profile. To obtain help in identifying a conflicting application or add-in, you may want to contact Support.
Method 2: Create a new e-mail profile
loadTOCNode(3, 'resolution'); You may be able to resolve these problems by creating a new e-mail profile. For more information about how to create profiles in Outlook, click the following article numbers to view the articles in the Microsoft Knowledge Base:
829918 (http://support.microsoft.com/kb/829918/ )
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
287072 (http://support.microsoft.com/kb/287072/ )
How to create a new e-mail profile for Outlook 2002
195718 (http://support.microsoft.com/kb/195718/ )
How to create a new e-mail profile in Outlook 2000
Method 3: Delete suspicious messages from your mailbox
loadTOCNode(3, 'resolution'); If there is a damaged message in your mailbox, you can resolve this by doing one of the following:
- Contact your ISP and ask them to delete any suspicious e-mail.
- Delete any suspicious e-mail by accessing your mailbox by using your ISP's Web-based e-mail program.
Method 4: Check your antivirus vendor's Web site for additional suggestions
loadTOCNode(3, 'resolution'); If your antivirus solution includes an e-mail scanning feature, you may have to perform additional configuration tasks to use Outlook or Outlook Express with the antivirus e-mail scanning feature.
Antivirus software that is known to have caused this problem includes products by the following vendors:
- Symantec (Norton)
- Trend Micro (PC-cillin)
For more information, visit one of the following Web sites for your antivirus software:Symantec
For more information on How to use Office programs with the Norton AntiVirus Office plug-in : http://support.microsoft.com/kb/329820 (http://support.microsoft.com/kb/329820/en-us) McAfee
: Trend Micro