Please click here
for the manual from Toshiba website to restore your laptop to factory settings. See page 49. You should backup your data first, see page 91.
The basic steps to restore are below:
To recover the original factory image using the utilities on your
computer’s internal storage drive:
1 Make sure the computer is turned off.
2 Press and hold the 0
(zero) key on your keyboard while
powering on the computer.
3 A warning screen appears, stating that when the recovery is
executed all data will be deleted and rewritten. Click Yes to
4 When the Toshiba Recovery Wizard opens and the Selecting a
process screen displays, select Recovery of Factory Default
Software and then click Next.
5 The Recovery of Factory Default Software screen appears.
Select Recover to out-of-box state.
6 Click Next.
A confirmation message displays reminding you that all data
will be lost during the recovery process. Be sure to save your
work to external media before proceeding (see “Backing up
your work” on page 91).
7 Click Next to begin the recovery.
When the process is complete, a message displays indicating
that the internal storage drive has been recovered.
8 Press any key on the keyboard to restart the computer.
If there is issue, there are other methods in the manual.