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I am trying to get McAfee loaded onto my home computer, but…

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I am trying to get...
I am trying to get McAfee loaded onto my home computer, but my computer is corrupted with a virus/worm and intrusion trying to sell me a virus software. I cannot update my old Norton/execute files/go to internet options/install remove programs and sfae mode will not open using F8. It will run but then tells me something is wrong with the hard drive and to check for viruses. The norton was supplied by my company, but then we updated to McAfee, but this occurred before I could get updated. Please Help!!! I tried last night to open Safe Mode by Run:msconfig, but now I cannot get anywhere. The computer will only open in the safe mode window and then shuts down windows when any option is chosen. I ran tests on all systems and hard drive and all past. What can be done next?
Submitted: 8 years ago.Category: Computer
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Answered in 3 minutes by:
6/30/2010
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there, and welcome to JustAnswer

 

Try to do the following please as I could not determine if you were unsuccessful with this.

 

Restart the computer and keep pressing F8 until a menu appears.

 

Choose "last known good configuration"

 

Windows should then complete a system restore to a point before the virus infected your computer.

 

If this is unsuccessful, then please tell me the version of windows you are running

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Customer reply replied 8 years ago
I have already tried "last known good configuration" and it still would shut down windows and tell me to check hard drive, check for viruses,etc...... Windows XP.
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

ok, then you will need to do the following please.

 

Insert the windows XP disk into the computer, restart it and keep pressing any key until the disk loads.

 

Choose New Installation, then the repair option

 

When it completes, you should then be able to load the computer with safe mode with networking and update your virus software and run a full scan to remove the virus.

 

Please let me know if you have any difficulties doing this.

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Customer reply replied 8 years ago
Since I was not able to find the XP disk, I contacted Dell direct and Micro-soft and they both told me that loading XP like you reported would not resolve my issue. They both reported I need to change the hard drive and load XP and the virus software and then hook up the old hard drive and clean it with the virus software and then I can get all my information off the old hard drive and use the old one as a back up.
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
ok, I would try my option first before completly re-installing your computer (which is an easy answer). But can understand if you want to follow their direction.
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