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I keep getting an error message that states Print Cartridge(s)

Customer Question
I keep getting an error...
I keep getting an error message that states "Print Cartridge(s) missing or not detected. Can u help?
Submitted: 8 years ago.Category: Computer
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Answered in 11 minutes by:
6/29/2010
Tech Support Specialist: Danh, Senior Systems Administrator replied 8 years ago
Danh
Danh, Senior Systems Administrator
Category: Computer
Satisfied Customers: 971
Experience: 9 Years Systems Administrator
Verified

Remove the cartridges ... power off the printer .... reinsert the cartridges ... power on the printer and let me know if the error goes away.

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Customer reply replied 8 years ago
I tried that (again). The msg still says "print cartridge(s) missing or not detected."
Tech Support Specialist: Danh, Senior Systems Administrator replied 8 years ago
did you recentlyl replace the cartridges?
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Customer reply replied 8 years ago
brand new cartridges
Tech Support Specialist: Danh, Senior Systems Administrator replied 8 years ago

ok...do you have the old cartridges?

 

If using new cartridges Please try the old cartridge and see if you get the same problem
If you don't then the new cartridge is defective and should be returned and exchanged for another
If it does give you the same problem please try the following

Remove all the ink cartridges from the machine
Then clean the contacts on the cartridges as well as inside the machine itself
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab
If any of the other cartridges are low, empty, leaking or bulging replace them
Then turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there
If it is it means the print head has failed
In order to fix this the print head inside the printer needs to be replaced
The print head is the part of the printer that puts ink from the cartridges onto the page
Unfortunately this can sometimes cost more to replace then the machine itself

 

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Customer reply replied 8 years ago
still doesn't work. where is nearest hp center to zip 75052?
Customer reply replied 8 years ago
waiting on an answer as to what to do
Tech Support Specialist: Danh, Senior Systems Administrator replied 8 years ago
Sorry...is this a fairly new printer? Bought within a year?
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Customer reply replied 8 years ago
bought in '07. take charges off my bill. i still haven't gotten an answer!
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Satisfied Customers: 971
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