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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 42443
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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i WANT TO KNOW HOW TO GET MY COMPUTER WORKING AGAIN... WINDOWS

Customer Question

i WANT TO KNOW HOW TO GET MY COMPUTER WORKING AGAIN...
WINDOWS WILL NOT WORK BECAUSE OF MISSING FILE...SYSTEM32\DRIVERS\PCI AND I DONT HAVE THE ORIGINAL SETUP CD-ROM TO RECOVER WITH....
Submitted: 8 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 years ago.
Hi,

For this issue, you need to have the Windows XP disk according to Microsoft website. If you do not have one, you can just borrow one from someone. Please click here for the fix from Microsoft. (Note: the instruction is for Windows 2000, but it is the same steps for Windows XP.)

Thanks,
-Viet
Customer: replied 8 years ago.
Thank you. XXXXX read the fix from Microsoft it is talking about Windows 2000, not Windows XP.
Expert:  Viet - Computer Tech replied 8 years ago.
The steps are basically the same, with the following exception:

expand drive:\i386\pci.sy_ c:\windows\system32\drivers /y

(Note: use windows instead of winnt).

Thanks,
-Viet
Viet - Computer Tech and 6 other Computer Specialists are ready to help you
Customer: replied 8 years ago.
I have an Windows XP CD but it wont accept it....it says "your operating system CD was originally shipped as part of a Restore Plus kit....remove the CD and insert the Restore Plus CD".............where do I get hold of one of those?
Expert:  Viet - Computer Tech replied 8 years ago.
So you could not boot from the Windows XP CD? You have to get the restore disk from the computer manufacturer. Please provide me your computer brand and model number, and I will look for the link to request the restore disk. Thanks.
Customer: replied 8 years ago.

It is Toshiba Satellite P20.....Model PSP20A-07XC7

...hard disk IC25N080ATMR04-0-(PM)

 

Thank you

Expert:  Viet - Computer Tech replied 8 years ago.
Please click here to request the recovery media disk from Toshiba website.

Thanks,
-Viet