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I cant send a picture. iI get Error messageox800cccdd err…

Customer Question
I can't send a picture...
I can't send a picture. iI get Error messageox800cccdd error11001
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/29/2010
Tech Support Specialist: NeOh, Computer Software Engineer replied 8 years ago
NeOh
NeOh, Computer Software Engineer
Category: Computer
Satisfied Customers: 951
Experience: Currently working in web applications.Good Experience in C,VB,ASP,Javascript
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Chat Conversation Started
NeOh :

hi welcome to justanswer

Customer:

Hello

NeOh :

Are you using Outlook for sending mails ?

Customer:

It seems so. Not by choice. Just happens

NeOh :

when this issue started ? also what's your email provider ?

Customer: Only have a problem with sending pictures. Emails are sending fine. One thing might be of interest when we sighn on very often we get blank screens and have to sign off and do it again.
Customer: AOL is our Email provider, sorry.
Customer: Been trying to send pictures off and on for 4 days. No reason to before that.
NeOh :

is this issue happened 4 days back ?

Customer: Only because I did not have any reason to send a picture before that.
Customer: You have not answered my question.
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Tech Support Specialist: NeOh, Computer Software Engineer replied 8 years ago
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Tech Support Specialist: NeOh, Computer Software Engineer replied 8 years ago
This error means there is a socket communication failed ? is there any other message associated with this ?


also what's your email service provider ?

Edited by NeOh on 6/29/2010 at 8:21 PM EST
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Customer reply replied 8 years ago

 

No other info than what I typed in our first conversation.

 

Aol handles our Email.

Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hi, and thanks for using JustAnswer.

As an alternative, please download and install the latest version of the AOL software using the following link:
http://free.aol.com/tryaolfree/cdt.adp?532446

Check if the issue persists while sending emails from the AOL software itself.

Keep me posted.

Regards
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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