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my toshiba laptop will not load it shows a blackscreen with…

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my toshiba laptop will not...
my toshiba laptop will not load it shows a blackscreen with words that keep repeating
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/29/2010
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2,405
Experience: BTech(IT)
Verified
Hello,

Thanks for using JustAnswer

What words are there after reboot ?


Regards

Sibu
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Customer reply replied 8 years ago

as soon as turn it on it go to this product is covered by one of the following patents: us5, 549 wh5,434,872, us6,570,884, us6,115,776, and u6,327,625

 

for realtek rtl8101e/8102e (l)/8103e(L) pi-e ethrnet controller v1.13 (081016) over and over

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Strange


After reboot press Esc + F1

to enter BIOS setup


then let me know
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Customer reply replied 8 years ago
ok i'm in the phoeix BIOS SETUP UTILITY
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
OKay

look for load default setting and reboot
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Customer reply replied 8 years ago
I DON'T THINK IT IS REBOOTING AS SOON AS YOU TURN THE LAPTOP ON IT GOSE TOO THE WORD I TOLD U ABOUT I TRIED CTRL ALT DEL HELP
Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Again goto BIOS setup

Then

Goto XXXXX and Boot menu priority

and change First boot device as Hard disk

and save and exit
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Customer reply replied 8 years ago

I CAN FIND THAT

 

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Look for BOOT OPTION THERE ..

IT MUST BE THERE
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Customer reply replied 8 years ago

CAN I JUST RESTORE TO THE WAY IT WAS WHEN I FIRST GOT IT

 

Tech Support Specialist: Sibu, Support Specialist replied 8 years ago
Yes reboot the computer and press 0 and hold
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Tech Support Specialist: Andy, Computer Consultant replied 8 years ago
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23,538
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO
Verified
Hello,

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

We need to perform system recovery on your computer. This will take it to its original factory settings. Recovery can be done in two ways as explained below.

 

1. To recover your hard disk drive follow these steps:

  1. If the computer is running, shut it down -- by clicking Start, then Shut Down, then Shut Down again.

  2. Press and hold the 0 (zero) key on your keyboard and then depress the computer's power switch. When the computer turns on, the Toshiba HDD Recovery Utility screen will appear, presenting three options:

2hddru.jpg

Sample TOSHIBA HDD Recovery Utility screen

Restore Original Factory Image (Recommended)

CAUTION: Restoring a hard disk drive to its factory default state deletes all partitions on the hard disk drive and all data stored within them. All of your files and information will be lost. be sure to back up all important files first.

  1. Press 1 to restore your hard disk drive to its original factory default state. A confirmation message will appear, indicating that all data will be overwritten and lost during the restore process. Be sure to back up all important files before proceeding.

  2. Click Yes to begin the restoration. A message will appear once the operation is finished, indicating that the HDD has been restored.

  3. Press any key to restart the computer.

2. If pressing 0 key does not initiate above recovery process, then your computer does not have the built in recovery. Then you have to use the Toshiba Recovery Disc that came with your computer.

 

If no Disc came with your computer you can order one by calling up Toshiba Support. Customer Service : 800-631-3811
(if you are not in US please let me know)

 

Put the Recovery Disk into your drive and restart your computer. Restart computer and on startup screen it will mention a Key to enter setup. Press that key immediately to enter setup. Then you will find many tabs. Goto BOOT tab. Change the boot order to make the CD Drive as 1st device in Boot order list and do Save and Exit. Then restart computer making sure disc is already in CD Drive. This will load computer from recovery disc.

Feel free to ask any question or concern you may have. I will be glad to help you.

 

Please click "ACCEPT" to pay me for my work.


Positive Feedback and BONUS are always appreciated.


Andy

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