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My dvd/cd0rom activates at wierd time without being prompt…

Customer Question
both scans have been done...
both scans have been done nothing quarantined or detected
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/29/2010
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there, and welcome to JustAnswer

 

Can you please detail how it activates please? Does it start loading a disk?

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Customer reply replied 8 years ago
there is not a dvd or cd in the drive, it acts as if there is a disk in the drive and activates for a few seconds then goes off then a few minutes later it repeats
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

ok, are you using a specific program at the time it does this?

 

Can I check how you know the DVD drive is activated?

 

Thank you

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Customer reply replied 8 years ago
no specific program is running usually when i am on the internet or playing a game online it jumps my latency and slows the computer down plus the light on the cd-rom lights up when it happens
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

ok, there can be either a virus or malware / spyware causing this wierd behavior.

 

Please do the follow to ensure that your computer is cleaned of any infections.

 

Perform a full scan with your Anti virus software.

 

Download, install and perform a full scan with the two below (free) programs please

 

http://majorgeeks.com/download.php?det=5756

 

http://www.safer-networking.org/en/download/index.html

 

Allow it to remove any threats it finds, when completed restart and test please

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Customer reply replied 8 years ago
i currently have spybot on my cpu this seems to happen the most when i play WOW
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
ok, can you please run the full scans on all three programs (make sure your spybot is up to date please)
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Customer reply replied 8 years ago
doing so now
Customer reply replied 8 years ago
malware and spybot are saying no bad things detected
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

ok them can you do the following please.

 

Click start, right click on my computer and select manager

 

Choose device manager in the list and then right click on the CD\DVD drive

 

Choose uninstall.

 

Restart the computer and keep pressing F8 until a menu appears.

 

From the menu choose Safe Mode

 

Let windows install the CD\DVD drive and restart normally and test please

 

Let me know if the problem persists thanks

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