How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ansh P. Your Own Question
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
Type Your Computer Question Here...
Ansh P. is online now
A new question is answered every 9 seconds

I asked how do I stop American Megatrends from popping up at

Resolved Question:

I asked how do I stop American Megatrends from popping up at the startup of my computer? And I did what you told me to do and I cleared everthing but Norton 360. Shutdown for 1/2 hour or longer then restarted and it still pops up at the beginning of my startup.
Submitted: 7 years ago.
Category: Computer
Expert:  Ansh P. replied 7 years ago.



Are you telling it is your homepage in Internet Explorer?




Customer: replied 7 years ago.
When I first turn on the computer. Then when I shutdown the computer the second time my desktop appears. But MSN is my homepage.
Expert:  Ansh P. replied 7 years ago.

1. Have you installed any software related to that earlier?

2. Since when this occurring?

3. What are the messages/options in that AMI screen?

Customer: replied 7 years ago.
The only thing I've installed were games. The problem started last Friday June 18 after I did a virus scan Thursday Nite I went to bed and when I started my computer that was the first thing I saw. I can't remember all it says but it a black full wide screen with options F1-F12 and F12 I think is to reboot but none of these buttons seem to work so that when I Alt, Control, Delete and restart and then my desktop appears.
Expert:  Ansh P. replied 7 years ago.

Click on start(left bottom of the screen) >

Type System Restore in search >

Hit enter.


In system restore choose a date when everything was running fine >

Continue with the restore process >

Computer will restart after a restore.

Note: You will not loose any data or information during a restoration process.


See if that helps, else let me know for further help.

Customer: replied 7 years ago.
No that didn't help but, when I restart the computer I'm ok, when I shutdown the computer the american megatrends website is back.
Expert:  Ansh P. replied 7 years ago.

When did you restored to?

Customer: replied 7 years ago.

I restored to Thursday 6/24/2010 Both



Local Disk C:

Expert:  Ansh P. replied 7 years ago.
Sorry, but you have to restore it to much earlier date, say some date in may would be fine. This is because the problem started in June 18th. Do this and let me know, if that works. Thanks.
Ansh P. and 9 other Computer Specialists are ready to help you
Customer: replied 7 years ago.
Sorry but it does not help. I have to leave now. If you would like to try again tomorrow or have any more suggestions. I will be home.