Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Hi, I have never been able to save a text document on a CD.

Customer Question
Neither one of my computers...
Hi, I have never been able to save a text document on a CD. Neither one of my computers will do it. I just transcribed a book for a friend and it has to be on a CD for submission to the publisher. Everytime I try to save anything on a CD, the computer tells me the drive is unavailable.

Help! I'm desparate.
Submitted: 8 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
6/29/2010
Tech Support Specialist: LeGin, Computer Hardware Engineer replied 8 years ago
LeGin
LeGin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 755
Experience: BSc (Computer Science)
Verified
hello,

Can you see this drive (CD-ROM) in my computer?
Ask Your Own Computer Question
Customer reply replied 8 years ago
No
Tech Support Specialist: LeGin, Computer Hardware Engineer replied 8 years ago
This seem issue with the Drive itself.
Try this...
If this is a laptop shutdown the computer, re seat the cd-rom drive and then try reboot and again check in My Computer.

If still nogo, you need a new drive.


Ask Your Own Computer Question
Customer reply replied 8 years ago

There must be something else wrong. Why would both computers not save on a CD. I rebooted, but I keep getting a message that the drive is unavailable. I just put in a CD with pictures on it and it opened up fine. Why won't it save text on a CD?

Tech Support Specialist: LeGin, Computer Hardware Engineer replied 8 years ago
OK. That means the drive is reading the data only you cant write.

Let me know...

What is the OS on your computer?
Have you burned anything in the past using this drive.
What is the software that you use for burning?

Ask Your Own Computer Question
Customer reply replied 8 years ago
I have never burned any CDs. My operatinng system is Window XP.
Tech Support Specialist: LeGin, Computer Hardware Engineer replied 8 years ago
Are you sure this a CD-RW drive?

If yes
Put in a blank cd > click start > My computer and double click on the drive. Copy and paste the file to the blank cd. And then click on the option on the top right to write this on a cd.

Ask Your Own Computer Question
Tech Support Specialist: LeGin, Computer Hardware Engineer replied 8 years ago
How big is this file which you want to burn?
Ask Your Own Computer Question
Customer reply replied 8 years ago

I still can't get it to work. I'll stop by Office Depot tomorrow and have someone look at it.

 

Thank you.

Tech Support Specialist: Dustin, Computer Support Specialist replied 8 years ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,270
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

I would like you to check... something.. before you take the computer in..


 


could you look at your cd drive.. the front plate of it,..


 


on the cd drive.. do you see a RW ..?


 


or does it say rewritable?


 


 

Ask Your Own Computer Question
Customer reply replied 8 years ago

It's a laptop computer. Yes, it does say rewriteable.

Tech Support Specialist: Dustin, Computer Support Specialist replied 8 years ago
could you run a very easy fix it utility..?

all you have to do is click this link..

http://support.microsoft.com/gp/cd_dvd_drive_problems

and click the green run now button..

please let me know what happens...
Ask Your Own Computer Question
Customer reply replied 8 years ago
I received a message saying that the drive is not writeable.
Tech Support Specialist: Dustin, Computer Support Specialist replied 8 years ago
well.. there are only a few tricks left up my sleeve..

try this.. though it may be that indeed. the drive cannot be written to..

but before we write it off..

Please press the windows key on your keyboard , hold it down, and press R

type in devmgmt.msc and press enter

then.. under the section that says cd dvd drives..

left click to expand it.

then.. right click and then left click uninstall on any cd drive you have..

then restart the computer..

and run this diagnostic again..

http://support.microsoft.com/gp/cd_dvd_drive_problems
Ask Your Own Computer Question
Customer reply replied 8 years ago
Thank you, XXXXX XXXXX'm going to take it to Office Depot to let someone look at it. I've never been able to write on CDs on either one of my computers. (I have a desktop and a laptop).
Tech Support Specialist: Dustin, Computer Support Specialist replied 8 years ago
Ok.. i just think if the diagnostic said it cannot write.. that we may want to go with that..

A very cheap external cd writer may do the trick.. and would probably cost less then the charge office depot would do to fix it..

i will include a link just in case..

this one would work well.. and is right under 15..

http://www.amazon.com /gp/product/B001PS5TFC/ref=pd_lpo_k2_dp_sr_1?ie=UTF8&cloe_id=7c004f95-707b-4a7e-b858-619f5c59f947&attrMsgId=LPWidget-A1&pf_rd_p=486539851&pf_rd_s=lpo-top-stripe-1&pf_rd_t=201&pf_rd_i=B0002IEK3S&pf_rd_m=ATVPDKIKX0DER&pf_rd_r=1GR6PMQEX29EQGWWPJJS


either way.. good luck...
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,270
14,270 Satisfied Customers
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am usinf Microsoft's Publisher 2003 and Word 2003. How can
I am usinf Microsoft's Publisher 2003 and Word 2003. How can I convert Publisher documents into word documents? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,302 satisfied customers
Hoi, I lost a few hours of work using Google docs.. I checked
Hoi, I lost a few hours of work using Google docs.. I checked the revisions but it is not there. Any advise ? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am a doctoral student with NVivo 10 software. I attend the
I am a doctoral student with NVivo 10 software. I attend the University of Phoenix. I've been transcribing interviews (recorded by digital recorder), and I've not been able to complete a full intervie… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have prepared a 164 page yearbook on Publisher. I need to
I have prepared a 164 page yearbook on Publisher. I need to bring it to the school for approval tomorrow, and cannot save the file. I have tried saving it a Publisher file and as a pdf file, and have … read more
Noisebox
Noisebox
High School or GED
2 satisfied customers
I did a cook book in microsoft publisher and i want to upload
I did a cook book in microsoft publisher and i want to upload it to createaspace. It tells me it has to be doen in pdf and I saved it as a pdf but it still says it is in a spread sheet. How can I conv… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,560 satisfied customers
I am trying to upload a PDF created from word and have a book
I am trying to upload a PDF created from word and have a book (200-250 pages) published by lulu.com. I cannot upload the file. I contacted lulu.com and their initial response was my fonts and images m… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
How do I clear the Recovered Files in publisher In spite
How do I clear the "Recovered Files" in publisher? In spite of choosing "NO" when I close the file, it still keeps coming up when I open publisher as a recovered file. In addition, publisher keeps dup… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
When typing a message to a friend in my address book a subject
When typing a message to a friend in my address book a subject line appears above saying the document is being saved in drafts at that time....problem is I'm not the one saving it in any draft...I don… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
How do I get a tosheba computer to boot from a CD I cant
" How do I get a tosheba computer to boot from a CD? I can't find the boot order or boot configuration in bios."… read more
Dragonfly
Dragonfly
Vocational, Technical or Trade Scho
274 satisfied customers
I cant figure out how to send a word 7 document that I have
I can't figure out how to send a word 7 document that I have transcribed for someone as an attachment in an e mail. I can't remember the sequence of steps to do this; everytime I try something, it is … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have created a book manuscript using Adobe Pagemaker 7. Now
I have created a book manuscript using Adobe Pagemaker 7. Now I need to convert it to a pdf file for submission to the publisher. I've been trying for two days to do this with no success. Please help … read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
As a quartermaster of a vfw post We have meetings and the minutes
As a quartermaster of a vfw post We have meetings and the minutes are saved to be recalled whenever a question arises. These minutes are stored in a recorder. I would like to install these minutes on … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I send out email announcments to my address book weekly. Is
I send out email announcments to my address book weekly. Is there a way to access my Outlook Express 6 address book when I'm out of town?… read more
CompuTech
CompuTech
Software Engineer
Bachelor's Degree
184 satisfied customers
I downloaded power point viewer but it wont open. It will
I downloaded power point viewer but it won't open. It will grind and grind and then say it has downloaded but...............when I try to play a disc it will grind and grind and say it is opening the … read more
QCIHDTM
QCIHDTM
Vocational, Technical or Trade Scho
513 satisfied customers
I am using Publisher 2000 for a book. Have over 300 pages,
I am using Publisher 2000 for a book. Have over 300 pages, lots of pics and graphics. Am getting an hour glass with a paintbrush on top that sort of flutters. Very slow, hard to get into, cannot add a… read more
Karl Everest King
Karl Everest King
Web Designer, Programmer
Vocational, Technical or Trade Scho
224 satisfied customers
Situation I am writing a family history using Publisher.
Situation: I am writing a family history using Publisher. When I began, I was using Publisher 98. I recently upgraded to Publisher 2000. At first, I had no problems doing editing and resaving the 98 f… read more
Peter
Peter
CEO
Bachelor's Degree
248 satisfied customers
recently my 2007 publisher is printing a negative print when
recently my 2007 publisher is printing a negative print when I save it. I created a graphic printed it -it was fine and in full color or balck and white. I save the document and from that point on it … read more
adski
adski
11x GCSE, 3x A-Level
82 satisfied customers
How do I print out a list from My documents which I ...
How do I print out a list from My documents which I have just put onto CD-R I've been doing it by hand but surely there must be a way to print out and keep with the CD so I can tell what is on each… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x