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For no reason that I can think of, Mozilla Thunderbird is now…

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For no reason that I...
For no reason that I can think of, Mozilla Thunderbird is now asking for a password XXXXX my account. My wife's account is not asking for one. Just mine. When I go to Tools, Options, Privacy, my account does not show up at all. It has her saved passwords but nothing under my account. I have no idea what to do.
Submitted: 8 years ago.Category: Computer
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Answered in 19 minutes by:
6/29/2010
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago
vasanth
vasanth, Computer Software Engineer
Category: Computer
Satisfied Customers: 119
Experience: B.E.
Verified

Hello there!

 

have you forgot your mozilla thunderbird password?

 

 

 

thanks

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Customer reply replied 8 years ago
Yes, I have a large list of passwords that I have used in the past but none will work. I don't understand why mine suddenly needs a password XXXXX my wife's doesn't.
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

ok, then please try to reset password, for this enter your email account and click on send password XXXXX link

https://addons.mozilla.org/en-US/thunderbird/users/pwreset

 

 

 

thanks

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Customer reply replied 8 years ago

User not found

 

Customer reply replied 8 years ago
Are you still with me? It says that the user was not found.
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

Please visit this link http://support.mozilla.com/en-US/kb/Forgot+my+master+password

 

I hope this will help you

 

 

thanks

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Customer reply replied 8 years ago
It didn't change anything. The link is for Firefox. I am dealing with Thunderbird. Does that matter. When I went back to Thunderbird and tried it, it didn't work. I then checked and still had my wife's passwords. It didn't take anything away from Thunderbird.
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

ok, to get back you thunderbird password, you need to download mozilla password XXXXX software from here

http://www.passcape.com/mozilla_password_recovery

 

it will cost $27, but it will get back your password

 

 

thanks

 

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Customer reply replied 8 years ago
Your last reply pointed me to a website that was going to charge me ANOTHER $27. I was not looking for someone to point me to different websites (That I had ALREADY Googled by the way). I was hoping to have someone interact with me in a way that didn't take 15 minutes a reply and help me fix the problem. All I received was websites. I could (and did) already find most of these myself. If I have to pay the fee, I will. (Of course I have to since you have my credit card #XXXXX) I eventually found a website that helped me find my problem without having to pay. It turned out to be a Time Warner Cable password XXXXX I needed and not a Mozilla Thunderbird password. If we could have spoken in an easier to communicate way (Not every 15 minutes at Midnight after 3 hours of searching), I would have felt good about paying $18. As it is, I don't feel good about paying $18 for 2 minutes worth of your time. It's out of my hands now. It's up to you.
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

I opt out ,so that the question is open for other experts and they can help you.

 

 

thanks

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