Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Unable to get to Office Suite 2010. Im running Windows XP…

Customer Question
Unable to get to Office...
Unable to get to Office Suite 2010. I'm running Windows XP Home.When I click on Run I get a full page (Headed "Notepad" of data for several programs. Have tried it several times. Same result each time. I tried it with the instruction sheet that came with the CD and also the instructions on the diak itself, which is how I got to you
Robert Streger [email protected]
Submitted: 8 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
6/29/2010
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Hi, and thanks for using JustAnswer.

Please go to Start > All Programs > Microsoft Office, then click on any Office program listed; what comes up?

Regards
Ask Your Own Computer Question
Customer reply replied 8 years ago
Microsoft Excel. Bland Book 1, Page 1 came up.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ..that should indicate that your Office programs are working all right; now, where exactly do you get this Notepad window?

Regards
Ask Your Own Computer Question
Customer reply replied 8 years ago
I click Start then Run. That's when the Notepad with all the data comes up. Nowhere to go after that,
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ..so what exactly are you trying to open in Run?

Regards
Ask Your Own Computer Question
Customer reply replied 8 years ago
A box comes up asking what program am looking for. When I answer Office Suite 2010 it replies what it can't find. Obviously because it's not there yet
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
That's not the way you would go to Office; in order to open up any Office application, please go to Start > All Programs > Microsoft Office, then select the desired app of your choice, i.e. Word, Powerpoint, etc., to open it up accordingly.

Let me know if you have any questions.

Regards
Ask Your Own Computer Question
Customer reply replied 8 years ago
I don't want any of the choices. I want Office Suite 2010, which isn't listed
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Office Suite 2010 is basically a package of Office applications for your system, i.e. Word, Powerpoint, etc., which will let you carry out specific tasks using the same, and which you may access using the path I had provided earlier.

Regards
Ask Your Own Computer Question
Customer reply replied 8 years ago
As you directed, I went to Start, Run and Microsoft Office. When clicked on "any program" it came up with the box asking what Program I wanted.
We're not getting any place, are we!
Customer reply replied 8 years ago
This just doesn't appear to be working. I'll stick with Microsoft Office and Chalk Office Suite 2010 as a lost cause.

Thanks for trying You can't win them all.
Signing off.
Robert Streger
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
No problem.

Regards
Ask Your Own Computer Question
Customer reply replied 8 years ago
None of your replies corrected anything. I've gone back to Microsoft Office.
But thanks for trying.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
13,092 Satisfied Customers
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a satellite P845T-102 lap top and I started to get problems
I have a satellite P845T-102 lap top and I started to get problems with programs freezing and not running. checks carried out and it appears to be the hard drive, I ran "hard drive sentinel" and it ca… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I am running Windows 7 Home Premium and trying to install Office
I am running Windows 7 Home Premium and trying to install Office 2010 Pro Plus from a College DVD for facuty. The Office 2010 installation disk I am using has successfully installed before and is good… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I am running Windows 7 64-bit and MS Office 2010 32-bit. I
I am running Windows 7 64-bit and MS Office 2010 32-bit. I cannot configure the ODBC setup - get an error that the Microsoft Access driver is not installed. What do I do.… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
A few years ago I bought Office Home 2007 for my computer -
A few years ago I bought Office Home 2007 for my computer - cost Almost $100. I bought a new computer recently and installed that software program. When I entered my Product Code, I was told it wasn't… read more
Noisebox
Noisebox
High School or GED
2 satisfied customers
Hi, On some web pages it asks for a Pruduct Key and I cant
Hi, On some web pages it asks for a Pruduct Key and I can't print some of the documents. What do I have to do toget a Product Key? Oddy Jacobsen [email protected]… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
I bought my HP computer from Office Depot it came with Office
I bought my HP computer from Office Depot it came with Office Student edition and I was supposed to get a free update because the new edition was coming out in a couple weeks. I finally got the new ed… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
My computer shows Microsoft Office as being installed and preloaded
My computer shows Microsoft Office as being installed and preloaded on my computer, but I can't find the valid activation key. Can you tell if only a trial version was loaded?… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
Hi. I just purchased a copy of Office Professional 2010. I
Hi. I just purchased a copy of Office Professional 2010. I was able to delete my Office 2007 Student and Teacher version, but when trying to delete Office XP Professional I got an Error 1316 message. … read more
Bryan
Bryan
Computer Support Specialist
13,092 satisfied customers
I have an HP Laptop which had all programs installed bought
I have an HP Laptop which had all programs installed bought in 2007 I had problems with the operating system which was using Vista , I lost all the Icons for programs , and and individual who was supp… read more
Bryan
Bryan
Computer Support Specialist
13,092 satisfied customers
I purchased a new computor 12/31/10. It has pre-installed Microsoft
I purchased a new computor 12/31/10. It has pre-installed Microsoft Office Starter. I am unable to activate it because I do not have the Product code, I havelooked everywhere several times and found n… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I am loading Office Home and Business 2010 and received the
I am loading Office Home and Business 2010 and received the following errors. Setup unable to proceed due to the following errors. You must be running one of the following operating systems. x 86 plat… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have a newly-purchased Acer AspireOne netbook which came
I have a newly-purchased Acer AspireOne netbook which came with a pre-installed 60-day Trial Office2010 including Office 2007 Home and Student program, and have been attempting to register the product… read more
Bryan
Bryan
Computer Support Specialist
13,092 satisfied customers
I chose to not keep MS Office 2010 and revert back to my 2007
I chose to not keep MS Office 2010 and revert back to my 2007 Office Perfessional version. I deleted 2010 and tried to reinstall my 2007 version and received an error 1406 and C:userss\Robert\Local\Te… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Look here, I TRIED Outlook 2010 for the trial period. I conclude
Look here, I TRIED Outlook 2010 for the trial period. I concluded the additional benefits of Outlook 2010 did not justify the cost... therefore I reverted back to Outlook 2007. After reverting back to… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Gentlemen or Ms. I am quite skilled with both computer usage
Gentlemen or Ms. I am quite skilled with both computer usage & computer technology applications. I have tried 4 times now to successfully download the FREE trial version of Microsoft Office Home and S… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My Microsoft Word for Windows does not work in the last few
My Microsoft Word for Windows does not work in the last few days, I have been using Word 2000. I have made several calendars with text & pictures using Word 2000. Now I can no longer open them on the … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am unable to access microsoft word or other microsoft products.
I am unable to access microsoft word or other microsoft products. Every time I try I am asked for the 25 digit Product Key. I have typed this 25 digit number from the Product Key sticker on the side o… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a gateway notebook with windows vista-home premim. I
I have a gateway notebook with windows vista-home premim. I have not been able to close down the media player page- for the last few days- and it keeps my computer from being shut down completely. Als… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x