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One of the AOL email addresses I have has been stolen. I need…

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One of the AOL email...
One of the AOL email addresses I have has been stolen. I need to know how to change the email address and password XXXXX delete the other.
Submitted: 8 years ago.Category: Computer
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Answered in 3 minutes by:
6/28/2010
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,638
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

The only way to change the email address and delete the other is calling AOL at 1-800-827-6364 ASAP and explain the situation to them.

They will ask you information to verify you are the owner of the email address you want to delete.

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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Customer reply replied 8 years ago
I do not accept the answer. I called the number given me and got no help. I am being asked questions from 10 years ago and telephone numbers have changed several times and I do not know the correct ones. It is also very difficult to talk to a real person and then I get the run-a-round. I would very much appreciate help from someone that is willing to help and work with me.
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago

Unfortunately If AOL could not help will be very difficult to delete the account. They control the account and they are the only ones that can delete an AOL account.

I am sorry but I am out of ideas. I will opt out so any other expert can try to help you.

Thank you

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Customer reply replied 8 years ago
Your answer was not helpful and the people from AOL were not helpful either, therefore I feel I should not be charged any fee.
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago

No problem. Thank you for your reply!
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