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I have an Acer Aspire Z Series. I have loaded a borrowed disc…

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I have an Acer Aspire...
I have an Acer Aspire Z Series. I have loaded a borrowed disc with photos on a can not get the disc back out.When you press the button to unload the disc it sounds like it is trying but to no avail.It then brings up the autoplay window with options. Help!
Thanks Andy
Submitted: 8 years ago.Category: Computer
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Answered in 7 minutes by:
6/28/2010
Tech Support Specialist: pims, Computer Hardware Engineer replied 8 years ago
pims
pims, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 72
Experience: More than 3 years experience as Computer hardware and network engineer
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Hi wellcome to just answer,

 

please shutdown ur computer and start again. when the computer is start press cdrom ejct button ur problem is solved.

 

 

Please Click on ACCEPT Button If It solved Your Problem ..POSITIVE Feedback And A BONUS Will Be Highly Appreciated ..Thank You ..

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Customer reply replied 8 years ago
Still will not reject disc. Any other suggestions
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
Verified

Start the Computer>

Click on Start(left bottom of the screen)>

Click Computer>

Right click on the CDROM icon>

Choose eject.

 

If that fails, let me know, I will give you procedure of manually removing the disc from the drive using a pin.



Edited by Tech Specialist on 6/28/2010 at 10:49 AM EST
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
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Ansh P. and 87 other Computer Specialists are ready to help you
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Customer reply replied 8 years ago
Hi again. It tried to eject but an error box came up
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
What is the error message?
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Customer reply replied 8 years ago
The error message reads an error occurred while ejecting''DVD RW drive (E:) june 12 2010'
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
In the cdrom there will be a small hole, check for it?
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Customer reply replied 8 years ago

I can not see a pin hole . Is it near the opening or at the rear ?

Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
It will be near the cdrom on the computer.
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Customer reply replied 8 years ago
I can see pin holes on my old computer CD Rom's that you are talking about , but this Acer with the CD-rom built into the monitor does not seem to have a pin hole.
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
What is the model number of the z series?
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Customer reply replied 8 years ago
Aspire Z5610
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Seems like this model has this problem in common. I reviewed and found some old data related with the similar type of case in the past(with the exact model), the computer was delivered with a faulty hard drive. If the computer is new, I will strongly suggest to talk to Acer and get a replacement of the computer as it may cause problems in future even if we get the cdrom to open now. Let me know, if you have further questions or doubts.
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Customer reply replied 8 years ago
Thank you very much for you time and help.I will take your advice. Much appreciated. Andy Laundon
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Thanks Andy, get back to me in case any further help needed. Do leave me a feedback, if you like.

 

Thanks again and have a great day! Smile

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