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my sound system is not working

Customer Question
my sound system is not working
Submitted: 8 years ago.Category: Computer
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Answered in 25 minutes by:
6/27/2010
Tech Support Specialist: Brett Philp, Computer Support Specialist replied 8 years ago
Brett Philp
Brett Philp, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience: IBMer with tons of experience - here to help you :)
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Can you please describe your "sound system" and your PC make/model please?
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Customer reply replied 8 years ago
my computer is an HP Pavilion D4990 y

my sound card is a Sound BlasterX-Fi extreme gamer
Tech Support Specialist: Brett Philp, Computer Support Specialist replied 8 years ago
Assuming all your connections are fine then please follow the steps at http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00820207&tmp_task=solveCategory&lc=en&dlc=sv&cc=se&lang=sv&product=3461494

And let me know if this helps.
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Customer reply replied 8 years ago
my problem is not solved
Tech Support Specialist: Brett Philp, Computer Support Specialist replied 8 years ago
If you followed my previous instructions did you see your sound card listed in the device manager? What is the version of the device driver for your sound card?
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Customer reply replied 8 years ago
I gave up and purchased an external sound card
Tech Support Specialist: Brett Philp, Computer Support Specialist replied 8 years ago
I've asked for your question to be closed.
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