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my acer wont stay on keeps shutting itself off

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my acer won't stay on...
my acer won't stay on keeps shutting itself off
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/27/2010
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2,682
Experience: 4+ yrs of Hardware & Software Troubleshoot exp
Verified
Hi ,

Welcome to JustAnswer

After you have reinstalled by ALT + F10

You are facing same problem ?

After how much time it shut off

Thanks & Regards

Satchi
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Customer reply replied 8 years ago
no it started after i reinstalled windows
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Have you tried ALT + F10 to do factory restore again
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Customer reply replied 8 years ago
doing that now
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes

DO that to become sure it not due to windows problem
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Customer reply replied 8 years ago
still not staying on
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okay

If it is not staying ON How did you performed the factory restore process ?

or during the restore process it shut off
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Customer reply replied 8 years ago
it shut off during the restore
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okay

After how much time ?

Can you check underneath of laptop ..Is it very warm ?
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Customer reply replied 8 years ago
2 or 3 mins and yes it's warm
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
It seems like processor overheat ....

Please try to operate in a cool place

Purchase the cooling pad from below and use it with the laptop

http://www.amazon.com/DataStor-UNBCPX-Three-Fan-Notebook-Cooling/dp/B000FFIJRQ


If the problem persists then the thermal paste on the processor needs replacement

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Customer reply replied 8 years ago
how much does that cost?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes

Cooling pad cost around 15 USD

and the thermal paste around 5-10 USD
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Customer reply replied 8 years ago
where do i get this paste from and is it something i can do myself or do i have to take it to the geek squad?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
No To apply thermal paste on the processor .,you need to disassembly the laptop to access processor

So better to take to geek squad
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Customer reply replied 8 years ago
well that's gonna cost atleast $70 to start with...and then whatever they charge to do it. I have it on a cooling pad now and it doesn't seem to help. Does it matter if the computer was always left on?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
No You can always keep it ON

But you should give rest to the processor atleast 1-2 hrs
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Customer reply replied 8 years ago
what do you mean give it rest?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
I mean to shut down for 1-2 hrs in a day
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Customer reply replied 8 years ago
so you shouldn't leave it on all the time then?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes ...

But there is no proof that 24 hrs power ON causes any problem if operted in cool place ....

Just for safety I told you to give rest for 1-2 hrs daily
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Customer reply replied 8 years ago
ok I understand...could you answer one more ting for me please...how do you get the touch pad to work?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes

Once you install windows the touchpad will work automatically as there is no extra driver required for touch pad

If the touch pad locked then try

Fn + F7 or F8

if not worked then try Fn + F[1--12] ky combos to unlock touch pad
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Customer reply replied 8 years ago
thanks..F7 worked..I put it on a universal cooling pad that i had vacuumed the exhaust fan and it seems to be staying on..thanks for all your help.
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
You are most welcome anytime ....

Thanks for your patience
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