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I cannot open Microsoft Outlook. When I try to do so, a message…

Customer Question
I cannot open Microsoft Outlook...
I cannot open Microsoft Outlook. When I try to do so, a message says: 'cannot start Microsoft Outlook. Cannot opern Outlook Window. C:/Users/Ronald/AppData/Local/Microsoft/Outlook.pst is not a personal file'.
Please tell me how to resolve this problem so I can get back on line.
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/27/2010
Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
bineesh
bineesh, Computer Support Specialist
Category: Computer
Satisfied Customers: 767
Experience: MCSE and MCP Certified Engineer
Verified
Hi,

Thanks for using Just Answer.

In windows start -> seacrh box type

outlook.exe /resetnavpane


Please copy and paste this command in seach box...

If this helpful please click ACCEPT only then get paid for my time ...POSITIVE FEEDBACK and BONUS is highly appreciated



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Customer reply replied 8 years ago
I carried out your instructions but see no signs that anything has happened.
Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
Is there any messge you are getting while running those commands..
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Customer reply replied 8 years ago

I carried out your instructions but see no signs that anything has happened.

 

Still nothing is happening

Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
Please open windows start -> in search box -> type run -> open the command prompt ..

if you there ..let me know..
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Customer reply replied 8 years ago
I am clearly mis-understanding your instructions. What symbols, precisely, do I type and where do i type them?
Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
Hi,

check this

LINK


There is in start search copy and paste these command.

outlook.exe /resetnavpane
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Customer reply replied 8 years ago
I have pasted outlook.exe /resetnavpane into start search several times now, but nothing happens.
Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
Please click enter key also..

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Customer reply replied 8 years ago

Bineesh,

 

I must log off now and will not be back on line until Tuesday at the earliest. This has been unproductive for both of us, but thank you for your patience. I will try again next week.

 

Ron

Tech Support Specialist: bineesh, Computer Support Specialist replied 8 years ago
Let me know are you able to get the RUN command

RUN COMMAND

Look at this link you can how the where will be the RUN in windows start button

Or press windows key + r

Edited by bineesh on 6/27/2010 at 5:20 PM EST
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