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e-mail not working. what can I do

Customer Question
? server disconnects when I...
e-mail not working. what can I do ? server disconnects when I try to open inbox
Submitted: 8 years ago.Category: Computer
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Answered in 20 minutes by:
6/27/2010
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,937
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified
Hello,


Welcome to Just Answer! My name is XXXXX XXXXX I will be assisting you.

What is the name of the email program you are using?

Also, what is the name of your email service provider?

And what is the name of the operating system running on your PC?
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Customer reply replied 8 years ago
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Ok thanks.

Next in the email program you are using click the Help menu then About and let me know the name and version number displayed.
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Customer reply replied 8 years ago
Based on what is listed I do not what the correct reply should be
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Ok so when you connect to your email do you open a web browser such as Internet Explorer?
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Customer reply replied 8 years ago
No
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Do you use Outlook Express or Outlook?

What is the name of the operating system on the PC such as Vista or XP?
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Customer reply replied 8 years ago
Outlook Express
Customer reply replied 8 years ago
Outlook Express
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Ok then next in Outlook Express click File then Compact all Folders then restart Outlook Express and try your email again.

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Customer reply replied 8 years ago
Still not working.
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Hello,

I apologize for the delay. Next, disable the email filter portion of your antivirus software then start Outlook Express again and try opening your Inbox.
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Customer reply replied 8 years ago

Thank you for trying to fix my problem.

However my son-in-law was able to get my e-mail problem resolved.

Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Glad you were able to get it working and thanks for contacting Just Answer.
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