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I am trying to install the trial microsoft office 60 day trial…

Customer Question
I am trying to install...
I am trying to install the trial microsoft office 60 day trial on my new computer. I ran the program and want to input the product key (not go onlline to get it) and I can't type in the letters and numers.
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/27/2010
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 8 years ago
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8,481
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
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hello,

does it ask you to enter the 25 digit product key?

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Customer reply replied 8 years ago
Yes
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 8 years ago

hello,

which product key do you have?

you typed it, and it said it was wrong?

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Customer reply replied 8 years ago
I have one I received last night...it will not let me type it in the space...nothing appears when I type the letters and numbers and the cursor stays in the same spot.
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 8 years ago

hello,

it must be 25 digit, in 5 seperate boxes (5x5)

 

it should be like this:

xxxxx-xxxxx-xxxxx-xxxxx

 

yours is not like this?

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Customer reply replied 8 years ago
yes GDXQM-43YG6-2KJ9V-3C7FW-J82BC
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 8 years ago

hi,

when you type it, are you getting any error?

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Customer reply replied 8 years ago
No...it won't show the letters and numbers at all..as if I didn't type anything
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 8 years ago

hello,

can you try COPY and PASTE?

 

copy from the text, and PASTE it into the box.

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Customer reply replied 8 years ago
I am not understanding what you want me to do
Tech Support Specialist: Jerry Hannell, Computer Support Specialist replied 8 years ago

hello sir,

i am out of ideas, let me opt-out now, and redirect this problem to another expert.

if nobody opts-in back, we can continue again.

Regards

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Customer reply replied 8 years ago
I am tired of trying to get this set up................there should be help or free assistance available for your own program without having to wait hours.
Tech Support Specialist: romr2009, Computer Hardware Engineer replied 8 years ago
romr2009
romr2009, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,782
Experience: 32 years practical systems experience: computer/phone, automotive, appliance, & electrical control
Verified
vs56rver.


Why bother with Microsoft's copy protection schemes?
Once the free trial period is over, do you want to go through this same problem again?

  • The best thing to do is use a free clone of Microsoft Office. It does everything Office does and is free.
  • Click the link below to get OpenOffice.

 

link

 

 

Please click the ACCEPT button to release your deposit so I will be paid my commission. You can also come back to this same question later for follow-up. Thanks.


Romr

Edited by romr2009 on 6/27/2010 at 8:18 PM EST
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Customer reply replied 8 years ago
I have it installed but now that I want to do the set up it requests the pop up comes up for the product code and when I type in the 25 digits it states it is invalid. It is the code on the paper I received on their confirmation.
Customer reply replied 8 years ago
I did not get any help....only opting out and why do I want to bother with the trial program and have this same problem later. I do not consider that at all helpful. I still am able to use the program 20 times without inputing the code again. It continues to say the product code is invalid when I want to do the configuration. I did not receive any help fromyou...read your responses.
Tech Support Specialist: romr2009, Computer Hardware Engineer replied 8 years ago
vs56rver.

  • If your computer came with a trial version or actual version of Microsoft Office, you need to remove the original version before you can install another version successfully.
  • What is the make/model of your computer?


Romr
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Customer reply replied 8 years ago
I am working...it is a BRAND NEW computer....Hewlett Packard. The ONLY version on there is the trial. This is such a waste of time. I can't just sit in front of my computer and wait for a response. I am a nurse and work away from my home.
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