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My Toshiba Satellite Pro L300 keyboard types wrong characters.

Customer Question
I'll give an example: This/; is/...
My Toshiba Satellite Pro L300 keyboard types wrong characters. I'll give an example:

This/; is/; what/; it/; types/; all/; the/; ti#e/; and/; I/; can't/; use/; the/; letter/; m/; or/; it/; jums back one line and types the 'm' up there
Submitted: 8 years ago.Category: Computer
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Answered in 4 minutes by:
6/27/2010
Tech Support Specialist: namstech, Electrical Engineer replied 8 years ago
namstech
namstech, Electrical Engineer
Category: Computer
Satisfied Customers: 2,126
Experience: M.S. Signals and Information Processing
Verified
Welcome to JustAnswer!

Do you face the same problem in typing in all sofwares e.g.

1. Notepad

2. Any other word processor

Did this problem pop up all of a sudden or after some modification to your comptuer etc?
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Customer reply replied 8 years ago
Occurs the same with all software

Popped up all of a sudden
Tech Support Specialist: namstech, Electrical Engineer replied 8 years ago

Ok. let us see if you get the same problem at DOS prompt as follows

1. From Start menu, click Run.

2. In the dialog that opens, write cmd and press OK.

3. In the window that opens, try typing and inform if you get the same problem.
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Customer reply replied 8 years ago
Yes, same problem at DOS prompt
Tech Support Specialist: namstech, Electrical Engineer replied 8 years ago

It seems that the / and ; keys on your keyboard are stuck. You can follow the instructions laid down here to try to correct the problem.

Best Wishes and Good Luck.
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Customer reply replied 8 years ago
No key is stuck. It does not explain either why the m key causes the insertion point to always go exactly to the last space of the previous row
Tech Support Specialist: Andy, Computer Consultant replied 8 years ago
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23,538
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Hi

I am Andy, an expert on this website.

Please do this and let me know :

goto START > Setting > Control Panel > Regional and Language > Language > Details >

In the Default input language : make sure that English (United States) is selected

In the Installed services : make sure that Keyboard is US ... if not click ADD and add a US keyboard and remove what already exists there. Click OK on all windows.

Let me know result

If this helped, please click "ACCEPT".

Positive Feedback and BONUS are always appreciated.

Andy

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Customer reply replied 8 years ago
Input language and keyboard both US. No luck so far
Tech Support Specialist: Andy, Computer Consultant replied 8 years ago
Hi

How many keyboards are listed there alone with US ?

Are you talking to me from a different computer right now ? ... if not, why isnt that happening here ?

Andy
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Customer reply replied 8 years ago
Only the one keyboard listed.

I'm am using USB external keyboard to type this.
Tech Support Specialist: Andy, Computer Consultant replied 8 years ago
Hi

Click START > RUN > Type osk.exe and press enter.

A keyboard will open up on screen. Using mouse type those keys on screen that are giving you trouble.

Let me know

Andy
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Customer reply replied 8 years ago
Seems to work fine with osk.exe
Tech Support Specialist: Andy, Computer Consultant replied 8 years ago
Hi

In that case its surely a hardware failure in the keyboard.

If in warranty, send the laptop to Toshiba for free repair. Else buy a replacement keyboard from ebay (or some online store, just google it) and get it replaced by a local repair store. Or you can replace it yourself too (goto youtube to see sample videos)

Feel free to ask any question or concern you may have. I will be glad to help you.

 

Please click "ACCEPT" to pay me for my work.


Positive Feedback and BONUS are always appreciated.


Andy

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23,538
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO
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