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I am running windows XP. My DVD drives have been working for…

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I am running windows XP...
I am running windows XP. My DVD drives have been working for over a year without a problem. They are Sony rewritable DVD drives. Suddenly Windows will not allow them to work. Windows recognizes them but says there is a problem with the registry. I have uninstalled them and reinstalled them several times with no positive results. Windows says they are installed but they don't work. In the device manager I get the statement "Windows cannot start this hardware device because its configuation information (in the registry) is incomplete or damaged (Code 19)." I get this with all three drives including others that I try to substitute. What's wrong?
Submitted: 8 years ago.Category: Computer
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Answered in 27 minutes by:
6/27/2010
Tech Support Specialist: WesPCDr, Information Systems Manager replied 8 years ago
WesPCDr
WesPCDr, Information Systems Manager
Category: Computer
Satisfied Customers: 1,509
Experience: A+, Network+, CCNA, SCSA, MCSE, 11+ years in IT field
Verified
Try the following two solutions:
Solution #1
In device manger, Click Uninstall for each CD/DVD drive and then click Scan for hardware changes to load a usable driver.

Solution #2
1. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
2. In the right pane, right-click UpperFilters, and then click Delete.
3. Click Yes to confirm the removal of the UpperFilters registry entry.
4. In the right pane, right-click LowerFilters, and then click Delete.
5. Click Yes to confirm the removal of the LowerFilters registry entry.
6. Exit Registry Editor, and then restart the computer.
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