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I am getting all kinds of socket errors whenever I try to email…

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I am getting all kinds...
I am getting all kinds of socket errors whenever I try to email digital photos. What is the problem?
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/27/2010
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,154
Experience: Certificate Course In Computer Maintenance
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Hi,
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.

Can you send other documents without any problem?
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Customer reply replied 8 years ago
Yes I can send documents when I am directly forwarding using my email. The problem occurs when I try to email photos that I have downloaded into my pc from my digital camera. I have a Fuji FinePix. This has happened to me before and I corrected the problem, don't ask me how, because I don't know. I guess it was just a fluke from fiddling aroun. One socket error is 0X800CCC79. I hope you can help.
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
Do you use Outlook Express?
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Customer reply replied 8 years ago
I use Windows Live Messenger. Is that the same as Outlook Express?
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
Yes it is the updated version of Outlook Express..do you have any firewall or antivirus installed on your PC like norton etc...
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Customer reply replied 8 years ago
Yes I do. I have Norton 360.
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
OK
Please disable it for few mins and then try to email a single photo and let me know..
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Customer reply replied 8 years ago

I have disbled the firewall. I tried to send the photos. I still get the same socket error.

Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
Do you have tried to send a single photo if not then please try it and let me know..
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Customer reply replied 8 years ago
I tried sending a single photo, it did not go through.
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
Please let me know the size of a single photo that you are trying to send?
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Customer reply replied 8 years ago
I have tried sending all sizes, 640x480, 800x600, 1024x768, 1280x1024 and original.
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
These are the resolutions of the photo I am asking about the size like 2 mb etc..?
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Customer reply replied 8 years ago
I'm not sure. I am a so-so pc user. What are the usual sizes of photos? How do I find out what size is a 2 mb?
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
You can right click on a photo and select properties there you can see the size..
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Customer reply replied 8 years ago
The size is 473KB.
Tech Support Specialist: Robert M., Consultant replied 8 years ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,485
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

that is a "server requires authentification" error. exactly how are you trying to email the photo. i am going to guess that you are pulling it up in another program and using the send option. your email program is trying to send mail but never logged in to receive the mail

 

in your email program. and this would be windows live MAIL ( windows live MESSENGER would be a totally differnt program with a totally different solution so please be exact )

 

go to tools / accounts

select your email account

go to servers./ outgoing server

click tthe box that says "outgoing server needs authentification" and select use the same authentification as incoming server.

 

if you cant find it look under advanced.

 

get back to me let me know if it worked.

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Customer reply replied 8 years ago

I am not accepting your answer. Microsoft took of the problem this morning. All is well.

Thank you for your time.

Tech Support Specialist: Robert M., Consultant replied 8 years ago
glad it worked out for you.
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