Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

i have a visioneer one touch 5820 usb that is compatable with…

Customer Question
i have a visioneer one...
i have a visioneer one touch 5820 usb that is compatable with windows 98 me 2000 xp. i havent used it in a long time. i recently got a laptop i tried to hook it up it says not compatable the laptop is windows 7. is there anyway to make it compatable.
Submitted: 8 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
6/27/2010
Tech Support Specialist: Michael Hannigan, Information Systems Manager replied 8 years ago
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11,888
Experience: 25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
Verified
Chat Conversation Started
XXXXX XXXXXnigan :

Hello. Thank you for using JustAnswer.

XXXXX XXXXXnigan :

Your scanner is considered End of Life and Visioneer does not provide drivers that are compatible with Windows 7. But there is a somewhat lengthy workardound you can try if you are up to it:

XXXXX XXXXXnigan :

1. put your cd in the drive don't let it autorun

2. Go to my computer then right click the driver that has your install disk in it

3. Click open

4. Then fine the drivers folder and open it

4. The file you see should be your driver for your scanner the number on this file should be the model # XXXXX your scanner

5. Right click that file then click run as adm. allow any and all pop up's

6. after the install is done restart your computer

7.after the computer reboots go back to my computer and open the driver that has you install disk and open it (do not do auto open) like for this file start32.exe and right click it then click run as adm. allow any and all pop up's (you may see something saying in any one of the steps that the driver or software u are trying to load does not have a signature always click ok, allow, or install. This software is old so it does not have a signature)

8. after the install is done reboot your computer go to control panel and open it look for systems and open it go to device manager open it then look for your scanner it should not be hard to fine it's the one marked with the yellow flag

9. Right that file then go to properties then click on it then go to update driver (do not click driver update software in the same menu with properties) another menu will open up click on update driver it's just below the driver details box

10. Now windows will update your driver when done restart your computer and y should be good to go

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11,888
11,888 Satisfied Customers
Experience: 25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt

Michael Hannigan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I connected my Visioneer One Touch 8920 USB Scanner to my
I connected my Visioneer One Touch 8920 USB Scanner to my Windows 7 64 Bit Lap top and try to run the instalation disc and received the following message: The version of this file is not compatible wi… read more
Jeremy
Jeremy
1,344 satisfied customers
I have a windows 98 on an old IBM aptiva 504 which i need to
I have a windows 98 on an old IBM aptiva 504 which i need to download the driver for so that I can access internet explorer. Do you know where I can access this driver? thx, Marty… read more
BrianPKelly
BrianPKelly
Owner Operator
Associate Degree
553 satisfied customers
I have new computer with windows 107. My old computer (2002)
I have new computer with windows 107. My old computer (2002) had windows xp. New computer will not accept the CD (one touch visioneer model 5820) purchased in 2002. It advises to check with visioneer … read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,560 satisfied customers
How do I install the Roxio Creator & MyDVD 9.0 DE program CD
How do I install the Roxio Creator & MyDVD 9.0 DE program CD onto this Toshiba Satellite L655D-S109 laptop?… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
I have just purchased a new HPdv6-3230us laptop with Windows
I have just purchased a new HPdv6-3230us laptop with Windows 7. How do I get my Visioneer One Touch 9420 to work? I have an Application, Documentation & Driver Disc for Windows 2000/XP/Vista, but noth… read more
Qin Xia
Qin Xia
Master\u0027s Degree
922 satisfied customers
I was not able to figure out how to get my Visioneer One Touch
I was not able to figure out how to get my Visioneer One Touch 9020USB scanner to work when I bought it several years ago & tried to get it to work with ScanSoft Omniform 5.0 in a Dell / Windows XP sy… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I just upgraded to windowa 7 & the one touch 5800 USB that
I just upgraded to windowa 7 & the one touch 5800 USB that I tried to install does not work. Did Vissioneer upgrade to windowa 7. If so, what is the price?… read more
Scott L
Scott L
Owner
High School or GED
260 satisfied customers
will a visioneer cardreader work with windows 7 Microoft
will a visioneer cardreader work with windows 7 ? Microoft says yes, visioneer says no if it will work where do i get the drivers and how do I install them?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Will the game Egypt 3 The fate of Ramses by Dreamcatcher,
Will the game Egypt 3: The fate of Ramses by Dreamcatcher, work on windows 7? Since its predecessor does I am rather surprised if it doesn't, but I keep getting an error message saying "a problem has … read more
Eric
Eric
Bachelor\u0027s Degree
217 satisfied customers
I have a visioneer one touch 8920 usb that still works well
I have a visioneer one touch 8920 usb that still works well on an ageing computer. I wish to work it on a modern computer with windows 7 installation stalls at 98%. Can I make it work?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have 2 old Creative Jukebox Zen Extras (60GB ea). The harddrive
I have 2 old Creative Jukebox Zen Extra's (60GB ea). The harddrive on the computer on which we were using (XP SP3) these devices crashed and we had to purchase a new computer running vwindows 7. We ha… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I am on Windows 7 Ultimate having upgraded from Vista Home
I am on Windows 7 Ultimate having upgraded from Vista Home Ultimate. When trying to run an "older program", it runs correctly most of the time, but one function gets an error which says it could not l… read more
JMU 1998
JMU 1998
IT Consulting
Bachelor\u0027s Degree
532 satisfied customers
Hello, My name is Donald and I bought a Visioneer One
Hello, My name is XXXXX XXXXX I bought a Visioneer One Touch 8100 Scanner From a very good friend and I am having difficulty getting my scanner to work.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Have a HP computer with windows7. Unable to install my Visioneer
Have a HP computer with windows7. Unable to install my Visioneer 7600 with serial# XXXXX are they compatable? Previously installed in a windos 98 computer.… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
my frontpage 2000 disk appears not to work. I have a proper
my frontpage 2000 disk appears not to work. I have a proper copy with the product key. How can I get it installed?… read more
Jim Bayliss
Jim Bayliss
Senior MSP Engineer
Vocational, Technical or Trade Scho
51 satisfied customers
I want to load total club manager on windows 7 but unable to
I want to load total club manager on windows 7 but unable to get it to run can you help Richard M… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I just purchased a new hp Pavilion dv6-1230us entertainment
I just purchased a new hp Pavilion dv6-1230us entertainment notebook pc. I have a visioneer one touch 7600 USB. I have tried to load the software on the new laptop and it says it is incompatible. What… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Bought a Sony DSC-W55 Cybershot digital camera with CD
Bought a Sony DSC-W55 Cybershot digital camera with CD download software from Circuit City: Package says accept Windows 98 and others, but CD says Windows 2000/XP. Won't accept my Windows 98 computer.… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x