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My computer crashed, neighbor managed to getsome of it back…

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My computer crashed, neighbor managed...
My computer crashed, neighbor managed to getsome of it back but I am missing some parts that make it run smoothly.. Where do I go from here?
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/26/2010
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hi, and thanks for using JustAnswer.

Could you specify what exactly are the "parts" you are looking for?

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Customer reply replied 8 years ago
Looks like some drivers missing, some dll, what ever that is
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
I see; now, what's your operating system, and the make and model of your computer?

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Customer reply replied 8 years ago
Persario Xp Home ediition srioooz
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ..now, please go to Start > Run, and type in devmgmt.msc; in the Device Manager window that comes up, is there any device listed in yellow?

Regards
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Customer reply replied 8 years ago
No
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
In the Device Manager window, what are some of the listings present?

Regards
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Customer reply replied 8 years ago
Is that where I was before?
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Yes.

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Customer reply replied 8 years ago
computer, disk drives display adapters floppy disk controller Ideata atrpi controller. Etc
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
I see; all of your drivers are intact. Now, is there any specific issue, i.e. error/message, you are encountering in your system?

Regards
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Customer reply replied 8 years ago
I have tried to down load Zone Alarm Program and it won't work, Have used their sugested fixes and the wont work, Is there any way you can get into my computer to see what is goin on?
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
I'm afraid remote access isn't allowed yet.

Do you get any error code/message when trying to download/install Zone Alarm?

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Customer reply replied 8 years ago
No Not error , said somethng was missing
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Could you make a note of the exact message, and let me know?

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Customer reply replied 8 years ago
I can Try, may loose you in the process' could not load DLL library C:\docume -1\compaq-1\ local -\o6261019844\vsutil.dll-application fail because configuration is incorrect"
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ..first off, please download and install the following update:
http://www.microsoft.com/downloads/details.aspx?familyid=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&displaylang=en

Done that, try installing ZoneAlarm once again, and let me know how you get on?

Regards
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Customer reply replied 8 years ago
Did that, how do I get back to you?
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Just add this page to your Favorites, and you will be able to get back to me all right.

Regards
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Bryan and 87 other Computer Specialists are ready to help you
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Customer reply replied 8 years ago
Thank you for your help, it will be tomorrow before I can return, Ginger Powers
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
No problem ..take your time.

Regards
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