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HP TouchSmart All-in-One 22 Touch screen function is re-enabled…

Customer Question
HP TouchSmart All-in-One 22" Touch...
HP TouchSmart All-in-One 22" Touch screen function is re-enabled by itself after STAND-BY, HIBERNATE and reboot even though it has been disabled. Has HP resilved this? If so, where do I get the fix.
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/26/2010
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,638
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Can I have the model number of your Touchsmart ?

Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 8 years ago
I am not at home right now so U cannot get it.
Customer reply replied 8 years ago

try iq526

 

Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago
Make sure that touch and audio touch is DISABLED as follows:
  1. Click Start , and then Control Panel .
  2. Click Hardware & Sound .
  3. Scroll down and click HP Touch Screen Configuration .
  4. From the Global Settings tab, make sure Touch Screen and Touch Screen Sound are selected (DISABLE).
    Figure 1: HP Touch Screen Configuration window
     Image of HP Touch Screen Configuration window
  5. Select DISABLE on both, then Click Save , and then click Close .
Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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Customer reply replied 8 years ago
Thanks anyway, but this is what I have been doing. The problem is it works until the system hibernates, sleeps or is booted then it has to be done again i.e. the change is not permanent. Lets call it quits on this question. I do not accept the answer.
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