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I have been unable to acces my gmail sine yesterday 6/25 at…

Customer Question
I have been unable to...
I have been unable to acces my gmail sine yesterday 6/25 at 3pm....20 hours ago. I get an error 500 with a sub of 21. I get no answers from customer service. When will email be back up? Or is there something I can do?

Connie [email protected] [email protected]
Submitted: 8 years ago.Category: Computer
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Answered in 4 minutes by:
6/26/2010
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago
vasanth
vasanth, Computer Software Engineer
Category: Computer
Satisfied Customers: 119
Experience: B.E.
Verified

Hello there!

 

Please download google chrome from here

http://www.google.com/chrome

 

install it and try to login your gmail email account from here

https://www.google.com/accounts/ServiceLogin?service=mail&passive=true&rm=false&continue=http%3A%2F%2Fmail.google.com%2Fmail%2F%3Fui%3Dhtml%26zy%3Dl&bsv=1eic6yu9oa4y3&scc=1&ltmpl=default&ltmplcache=2

 

 

and check you issue

 

 

 

 

thanks

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Customer reply replied 8 years ago
Nothing changed, I still cannot access my email.
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

are you able to login your gmail account?

 

 

thanks

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Customer reply replied 8 years ago
NO!
Customer reply replied 8 years ago
I do not think it is you!! it is google...thanks for trying. please cancel my request.
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

are you trying to login using your correct gmail user ID and password?

Please let me know this

 

thanks

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Customer reply replied 8 years ago
yes
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

which browser are you using? is it internet explorer or mozilla or some other.

 

 

thanks

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Customer reply replied 8 years ago
internet explorer
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

Please try this->

In Internet Explorer 6.x:

  1. Log out of Gmail. Close all other open browser windows.
  2. Click the Tools menu at the top of your browser, and select Internet Options.
  3. Click the General tab at the top of the dialogue box.
  4. Click Delete Files under Temporary Internet files.
  5. Select Delete all offline content by checking the box.
  6. Click OK.

In Internet Explorer 7:

  1. Log out of Gmail and close all other open browser windows.
  2. Click Tools > Internet Options.
  3. Select the General tab.
  4. Click Delete under Browsing History.
  5. Under Temporary Internet Files, click Delete Files.
  6. Click Delete Cookies.
  7. Click OK.

In Internet Explorer 8:

  1. Log out of Gmail and close all other open browser windows.
  2. Click Tools > Delete private browsing history.
  3. Click the box next to 'Temporary Internet files' and 'Cookies.'
  4. Click Delete.

if above does not work then you can try this

just try below link for solution. or contact to google customer support

https://www.google.com/support/accounts/bin/request.py?ara=1&hl=en&contact_type=ara&ctx=ara

also you can send mail to
Richard [email protected]

Hope it will help you.

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