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I have a desktop computer running Windows XP. I have AOL Broadband…

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I have a desktop computer...
I have a desktop computer running Windows XP. I have AOL Broadband and an AOL mail account. AOL Mail hangs for no reason, when accessed either through AOL 9.1 or through Internet Explorer, even if I am just trying to access, or delete an email message.
Submitted: 8 years ago.Category: Computer
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Answered in 3 minutes by:
6/26/2010
Tech Support Specialist: Christopher Bessler, Director of Computer Engineering replied 8 years ago
Christopher Bessler
Christopher Bessler, Director of Computer Engineering
Category: Computer
Satisfied Customers: 1,756
Experience: 24 years troubleshooting PC/Server/Printer and network
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I will be happy to try assisting you, just let me know when you are ready.

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Tech Support Specialist: Christopher Bessler, Director of Computer Engineering replied 8 years ago
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Tech Support Specialist: Christopher Bessler, Director of Computer Engineering replied 8 years ago
Unfortunately I appear to has missed you.

I will say that reinstalling AOL desktop does resolve a lot of issues surrounding AOL hanging. So that is the first thing you should attempt.

Beyond that, though, I need to know a little more about your hangs. Exactly what are you doing when it slows down?
How long does it slow down for?
Does it error out?
If so, what does the error say?




I am going to set this post as an answer. Do not click the accept button until you are satisfied with your results. All further troubleshooting will be done via info requests. If any of those troubleshooting steps resolve your issue you can simply click the green Accept button on this post.
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Customer reply replied 8 years ago

Thank you for your interest.

 

I have the full AOL 9.1 rather than the desktop. I read an email (no attachment), or even several and then it stops, with the egg-timer symbol permanently showing and I am then unable to do anything other than abort and re-boot. There is no other error message.

Tech Support Specialist: Christopher Bessler, Director of Computer Engineering replied 8 years ago
Have you tried reinstalling AOL?
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