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I am trying to get back my old msn hotmail. I have so many…

Customer Question
I am trying to get...
I am trying to get back my old msn hotmail. I have so many important things to get. How can i do that
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/25/2010
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15,908
Experience: 20 years of experience building, fixing and servicing PCs and operating systems.
Verified
Chat Conversation Started
James :

How long ago did you access it last?

Customer:

hi. about a week ago

James :

And what happens when you try to login now?

Customer:

it goes straight to window live. Windows live does not have the hotmail.. i have spent my time looking in the computer trying to revert back, but i can't do it

James :

Hotmail and windows live are the same.

James :

Go to www.hotmail.com

James :

and try to login.

Customer:

they were...hotmail was first and now they have put in windows live

James :

Right- but it is the same system

James :

did you try to go to www.hotmail.com ?

Customer:

i have and it takes me to windowa live

James :

Login with your hotmail username and password.

James :

i know it is confusing, but it will work if they are correct (for hotmail).

Customer:

i have gone through the internet trying to get info. they say once i am in windows live to go to options but then no more info.

Customer:

if i do this again and it does not work, how can i get back to u

James :

Leave this window open, and open another Internet Explorer or Firefox window.

Customer:

ok ty

Customer:

will try now

James :

great, thank you.

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Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
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