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I installed Ubuntuzilla. All went well, but I thought I would…

Customer Question
I installed Ubuntuzilla. All...
I installed Ubuntuzilla. All went well, but I thought I would install Flashblock. Firefox began to act strangely and then just crashed. I could not get it back. I tried deleting extentions, finally got "help" from support page, so I changed in about: config the "1" setting to browser.sessionstore.max_resumed_crashes to "0". I get a flash of the site, but the page won't materialize. I'm sending this in on Midiori.
Submitted: 8 years ago.Category: Computer
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Answered in 24 minutes by:
6/25/2010
Tech Support Specialist: Brandon M., Information Systems Manager replied 8 years ago
Brandon M.
Brandon M., Information Systems Manager
Category: Computer
Satisfied Customers: 6,977
Experience: Currently an IT Manager for law firm. Work with Exchange, Blackberries, MS Office daily
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BeBoo :

Hi there. We can try going into safe mode on Firefox to see if that resolves the issue. If not, we can try uninstalling Ubuntuzilla and reinstalling.

BeBoo :

To start Firefox in safe mode, use the Applications menu and choose Accessories, then Terminal

BeBoo :

In the Terminal window type (or copy/paste) the following:

firefox -safe-mode

BeBoo :

A window should appear labeled Firefox Safe Mode. Click the button for "Continue in Safe Mode" and see if pages at least load properly. Note that no addons are enabled in safe mode, settings are back to their defaults and your bookmarks are unavailable

BeBoo :

If this mode works for you, close Firefox and run the command in the Terminal again and check all the boxes and choose Make Changes and Restart.

Customer:

I did all that, and nothing different happened from what I described. Terminal said /usr/lib/firefox-3.6.3 /firefox-bin: undefined symbol: menu_proxy_load (firefox-bin: 3552: Gtk-Warning: Failed to load type module

Customer:

If I can just get rid of Firefox files so that I can re-install Firefox, that will be OK. I tried the Repository and Software, deleting the references to Ubuntuzilla and Firefox. Didn't work. I tried deleting files from Root. That didn't work.

BeBoo :

Well, since it's a package, you don't want to be deleting files. You just want to uninstall the package

BeBoo :

To uninstall the firefox portion, type (or copy/paste) this into Terminal:

sudo apt-get remove firefox-mozilla-build

BeBoo :

Then, to reinstall, use this command (just change remove to install):

sudo apt-get install firefox-mozilla-build

Customer:

That's what I mean, I'm new at this and don't quite have all my Linux terms squared away. I wouldn't even touch a computer --Microsoft--until I was 65 and that was 12 years ago. Been with Linux now about a year.

BeBoo :

I love Linux. I would use it more if I wasn't such a gamer. I have a Mac for my main computing and Mac OS X is based on unix so I'm close enough to Linux :-)

Customer:

I typed as you said in the terminal. Terminal couldn't find fox-mozilla-build. I went to synaptic again and saw that another version of Firefox had appeared, 3.5. I t did the same thing. It flashes on for just a second an flashes off. Not long enough to get to a button.

Customer:

If I can just get rid of firefox entirely, then I can re-install, but so far I have not been successful at deleting all files.

Customer:

?p7zip-rar install


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zip install

zlib1g install

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BeBoo :

Ah. it cuts off at p

BeBoo :

try this command:

BeBoo :

dpkg --get-selections > packages.txt && gedit packages.txt

Customer:

I wrote you and told you I was dropping the issue. Your suggestion had nothing to do with the problem at hand. Even I, a newbie, know that. No, I will not pay the $38. If you insist that you were cheated, well, in that case I will authorize the payment and never ask Just Answer for help again. Immediately after I wrote you, telling you that I was going to settle the problem in a different way,

Customer:

I wrote you and told you to drop it. You had probably stepped out that time, too. I waited some three hours dealing with you. Finally, I gave up and delved into the problem myself. I partially solved it, and I will find the answer still, but your command had nothing to do with it. In fact, I sent you the rest of the list after I got them up, but I did not use your command.

Customer:

I'm sorry things turned out this way, but I really don't think that your suggestion of the command was even valid, and, in any case, I did not see it, and had not seen it until tonight.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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