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printer does not work and is displaying a b81b1770 trouble…

Customer Question
printer does not work and...
printer does not work and is displaying a b81b1770 trouble display
Submitted: 8 years ago.Category: Computer
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Answered in 10 minutes by:
6/25/2010
Tech Support Specialist: Steven R., Computer Support Specialist replied 8 years ago
Steven R.
Steven R., Computer Support Specialist
Category: Computer
Satisfied Customers: 76
Experience: AAIT/Networking Degree and BSB/Information Systems Student (3.9 GPA) 16 years PC experience
Verified

Hello, thank you for using JustAnswer.com!

 

May I have the make/model of your printer?

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Customer reply replied 8 years ago
HP L7780
Tech Support Specialist: Steven R., Computer Support Specialist replied 8 years ago

Thank you for the information

 

Try these steps to correct the issue:

 

Performing a partial reset

  1. Unplug the power cord from the HP All-in-One.
  2. Wait for 20 seconds.
  3. Press and hold # XXXXX 3 while plugging in the power cord to the HP All-in-One.
  4. Release the buttons after the HP All-in-One starts up.
  5. The HP All-in-One will now be reset to factory defaults.

If you get it powered up then you can run a diagnostic utility located at

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=2512010

 

If you found this helpful, please click "accept" and have a great day! If you need further assistance please don't hesitate to ask!

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Customer reply replied 8 years ago
Still doesn`t work
Tech Support Specialist: Steven R., Computer Support Specialist replied 8 years ago
Alright...give me just a moment
Ask Your Own Computer Question
Customer reply replied 8 years ago
Relist: Inaccurate answer.
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