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toshiba satalite lap top will not connect to internet,never…

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toshiba satalite lap top will...
toshiba satalite lap top will not connect to internet,never had problem before,router works fine.you still there
Submitted: 8 years ago.Category: Computer
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Answered in 22 minutes by:
6/24/2010
Tech Support Specialist: Aaron B, Computer Support Specialist replied 8 years ago
Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 586
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified
Hello,



Click "Start" then select "All Programs & Accessories" and right click on "Command Prompt". Choose "Run as Administrator" to open a command prompt. In a command prompt window that opens, type some following commands:

Flush your DNS cache by typing ipconfig /flushdns. Test to see if you can connect to the Internet. If you still can't then continue with below steps.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot your Vista machine. If you still lack Internet connectivity then please boot your computer into Windows safe mode. After you power on your computer press your F8 key until an advanced options window opens. Choose "Safe mode with networking".

Please let me know your status when you try safe mode with networking.

Thanks,
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Customer reply replied 8 years ago
no luck,still will not connect
Tech Support Specialist: Aaron B, Computer Support Specialist replied 8 years ago
Hello,

You can try a Windows Vista system restore. Basically, you pick a date before you lost Internet connectivity and restore Windows to that restore point. Open System Restore by clicking your "Start" button, select All Programs, clicking Accessories, clicking System Tools, and then clicking System Restore.

If you are prompted for an administrator password XXXXX confirmation, type the password XXXXX provide confirmation. Hopefully, you will regain Internet connectivity.

Thanks,
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