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I have a 4360 printer. When I try to scan it says USB not…

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I have a 4360 printer...
I have a 4360 printer. When I try to scan it says "USB not connected." The cable is connected and the printer copies and prints well. What is the answer?
Submitted: 8 years ago.Category: Computer
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Answered in 15 minutes by:
6/24/2010
Tech Support Specialist: Sandy, Computer Specialist replied 8 years ago
Sandy
Sandy, Computer Specialist
Category: Computer
Satisfied Customers: 6,965
Experience: Bachelor in Technology, 10+ years of experience
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Hello My Friend,

Welcome to Just Answer.com. My name is XXXXX XXXXX I am a Microsoft- Certified Technician who will assist you today. I understand how important this is for you. I will put in my best effort to help you out. This process might require multiple contacts from both sides.

Please tell me about the operating system you have on this computer.
Is this error message, "USB not connected" shows on the computer or on the printer console.
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Customer reply replied 8 years ago
I have a mac running the os snow leopard system. The usb message appears on the printer console.
Tech Support Specialist: Sandy, Computer Specialist replied 8 years ago
I am opting out and leaving it for other experts.
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Customer reply replied 8 years ago
When can I expect an answer
Tech Support Specialist: Sandy, Computer Specialist replied 8 years ago
you will get an answer from other experts soon.
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Customer reply replied 8 years ago
I never heard from any expert in the last 24 hours. What is going on?
Customer reply replied 8 years ago
I would like an answer
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