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hi. i have 250GB simpletech external hard drive that I cannot…

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hi. i have 250GB simpletech...
hi. i have 250GB simpletech external hard drive that I cannot get to work with my Dell inspiron E1705 running vista. When I open my computer it does not see the hard drive, but when i right click on my computer and hit "manage" then i can see it under my device manager under disk drives and look at its properties. someone told me i need to format it so i tried to do that by hitting "populate" under the "volumes" menu of its properties, but it just says "volume information for this disk cannot be found" or freezes up. HELP ME!
Submitted: 8 years ago.Category: Computer
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Answered in 3 minutes by:
6/24/2010
Tech Support Specialist: s4sys, Computer Support Specialist replied 8 years ago
s4sys
s4sys, Computer Support Specialist
Category: Computer
Satisfied Customers: 536
Experience: Bachelors in computer science engineering & 3+ years experience in System\Network support
Verified
Chat Conversation Started
s4sys :

Hi

s4sys :

Are you seeing the option to assign drive letter for the drive

Customer:

how are you doing?


 

Customer:

where would i see that?

s4sys :

My computer right click and take manage

s4sys :

take disk management and see are you able to see your external hard drive there

Customer:

ah yea, one second, i was under device manager not disk management

s4sys :

oh ok

Customer:

its loading

s4sys :

ok

s4sys :

also make sure that power is properly connected to your external har disk if you using external power source

Customer:

yea. its connected.

s4sys :

in the disk management is it displaying?

Customer:

still loading tho

s4sys :

ok

Customer:

no, it says, "loading disk configuration information"

s4sys :

ok let it loaded

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Tech Support Specialist: s4sys, Computer Support Specialist replied 8 years ago
Let me know when it loaded and are you able to see any drive without any drive letter?

with regards,
chindhu

Edited by s4sys on 6/24/2010 at 7:59 PM EST
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Customer reply replied 8 years ago
I'm sorry, i genuinely didn't mean to leave you hanging i had something urgent come up. that page finished loading can you still help me?
Tech Support Specialist: s4sys, Computer Support Specialist replied 8 years ago
It's ok.

Are you seeing any drives without any drive letter in the disk management
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