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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 50233
Experience:  Over 20 years of consulting to the IT industry
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I have received word documents which are encrypted. I do not

Customer Question

I have received word documents which are encrypted. I do not know the password XXXXX unlock this neither do I know the supervisor pass word. Help please
Submitted: 8 years ago.
Category: Computer
Expert:  Richard replied 8 years ago.

Hi there, and welcome to JustAnswer


Which version of word are you using?

Customer: replied 8 years ago.
Word 2003
Expert:  Richard replied 8 years ago.

Can you do the following please


First, open the document and do a "Save As..." specifying Rich Text Format (RTF). It'll end up being called something.rtf.

Now open the RTF file by double-clicking on it. It should look identical to the original Word file.

Final step: save the RTF file with a new name as a Microsoft Word format document.


The password XXXXX then be gone, let me know if it isnt please

Customer: replied 8 years ago.
I cannot open the document as it is encrypted. When I download I get the opportunity to save but the computer saves it as an encrypted file. There is not an opportunity to specify 'save as' or to select Rich Text
Expert:  Richard replied 8 years ago.

ok then you will need to purchase a tool to do this.


A Demo is available on the below link and will show some of the characters (this may be enough to determine the password) else the full version will be required


If you require any additional information, please do not hesitate to contact me