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I keep getting email server error when I try setting up outlook…

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I keep getting email server...
I keep getting email server error when I try setting up outlook email accounts. What am I doing wrong?
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/24/2010
Tech Support Specialist: Networking101, Information Systems Manager replied 8 years ago
Networking101
Networking101, Information Systems Manager
Category: Computer
Satisfied Customers: 484
Experience: MCTS (Microsoft Certified Technical Specialist), A+, Network+, Security+
Verified

Hi and thanks for your question!

 

First off a few questions for you, when you go to set up outlook, what "server" are you trying to connect to? It is a different account, such as yahoo, or gmail, or is it an exchange server?

 

We will need to correct SMTP and POP information for the server you are connecting to..

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Customer reply replied 8 years ago
I''m trying to connect to my work email with is [email protected].
Tech Support Specialist: Networking101, Information Systems Manager replied 8 years ago

Sorry, the email you submitted is blocked for your security, so if you just let me know the ending part, (ie yahoo.com, or gmail.com) then maybe I can find the right settings for you!

 

If this is a work email account, the data may not be freely found, but i will be glad to help if possible. Just in case, is there an IT person at work that you can get the information from if it comes down to that?

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Customer reply replied 8 years ago
well I set up this account before but I had to switch computers and now having trouble with it. I'm an independent contractor and don't have IT support so I'm a little frustrated. I'm gone through account settings and all the steps to set up the account and everytime comes back with the test message email server not found. I tried setting up my yahoo account and it told me the same thing
Tech Support Specialist: Networking101, Information Systems Manager replied 8 years ago

OK, great..lets try the yahoo acct one more time...the servers are:

 

  • Incoming Mail (POP3) Server: plus.pop.mail.yahoo.com.
  • You need to use SSL and put 995 as the port.
  • Outgoing Mail Server: plus.smtp.mail.yahoo.com.
  • SSL usage is required with port 465. You also need to employ authentication.
  •  

    Try this in the POP3 and SMTP server boxes and see if it can sucessfully connect and send a test email...If so, we will work on the work email!

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    Customer reply replied 8 years ago
    No luck. I tried three times and it keeps telling me their an error
    Tech Support Specialist: Networking101, Information Systems Manager replied 8 years ago

    OK, just to make sure, you can get on the internet with that machine correct?

     

    What is the error message?

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    Customer reply replied 8 years ago
    Yes.
    Tech Support Specialist: Networking101, Information Systems Manager replied 8 years ago

    Do you have a firewall set up on the computer? Sometimes the firewall will block ports 110 and 25, which need to be open to send/receive emails...

     

    If so, turn off the firewall and try connecting again.

     

     

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    Customer reply replied 8 years ago
    I connected to the server using my husband's email address [email protected] but when I did a test it said the email server was interupted.
    Tech Support Specialist: Networking101, Information Systems Manager replied 8 years ago

    OK, if it connected to the server then the SMTP is set up OK, but if it had problems with sending the test email to you, the POP3 account is not working.

     

    what is listed in the incoming email server box?

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    Customer reply replied 8 years ago
    plus.pop.mail.yahoo.com
    Tech Support Specialist: Networking101, Information Systems Manager replied 8 years ago

    yup, that is exactly wht it should be. You know, I remember a huge debate over yahoo a while ago, and I just checked into it again....has this worked recently?

     

    Yahoo STOPPED the ability to connect to their server without a charge during the first few months of 2010...(see below, from yahoo's page)

     

    "Though Yahoo charges for POP access, it's available for free on Gmail accounts. Free Hotmail POP3 settings have also been announced and will probably be available for all accounts by the end of 2009."

     

    This may very well by why the SMTP is working, but not the POP. So do we have another acct we can try, gmail or something?

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    Customer reply replied 8 years ago

    I have a hotmail address.

    Tell me what I should put in the incoming server and outgoing server

    Tech Support Specialist: Networking101, Information Systems Manager replied 8 years ago

    here ya go for hotmail...

     

    POP server: pop3.live.com (Port 995)
    POP SSL required? Yes
    User name: Your Windows Live ID, for [email protected]
    Password: The password XXXXX usually use to sign in to Hotmail or Windows Live
    SMTP server: smtp.live.com (Port 25 or 587)
    Authentication required? Yes (this matches your POP username and password)
    TLS/SSL required? Yes

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    Customer reply replied 8 years ago
    can't connect to incoming mail server
    Tech Support Specialist: Networking101, Information Systems Manager replied 8 years ago

    OK, so we have the same issue with them, SMTP is working, but POP is not.

     

    Do you have a firewall (windows firewall, or some other) and/or any anti virus programs running now? If so, turn them off for now just to make sure they are not blocking the incoming mail.

     

    If this doesn't work, I'll open it up to other experts to see what suggestions they may have.

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    Customer reply replied 8 years ago
    I already have turned off the firewall
    Customer reply replied 8 years ago
    any further information from other experts?
    Tech Support Specialist: Networking101, Information Systems Manager replied 8 years ago
    hmm..no one has responded to you huh?? I'll send out another blast so they can see it again!
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