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My new (two months old) Dell computer (Inspiron 580 desktop)

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will now not burn DVDs...
My new (two months old) Dell computer (Inspiron 580 desktop) will now not burn DVDs - after having done so successfully several times. I have recently taken up video shooting and editing as a hobby and have two video software programs installed on the PC. One is the basic Video Cam program supplied with the Panasonic video camera, and the other is Magix Movie Edit Pro 15. I have now finished editing quite a complicated movie, have succeeded in burning one DVD, but now the Magix program aborts at the burn to disc stage every time I try. I have tried other, shorter movies which will not burn either, and this morning I attempted to burn a few clips to DVD from Video Cam Suite but that would not work either. The fault diagnosis said it was a "hardware error". The CD/DVD drive does still play recorded DVDs. The burn software on the computer is Roxio. When I first got the computer it didn't work but I downloaded a patch.
I am wondering whether the drive itself is faulty or it's a problem with the burn software.
Any advice you can give me would be much appreciated.
Best wishes, Nicola
Submitted: 8 years ago.Category: Computer
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6/24/2010
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2,682
Experience: 4+ yrs of Hardware & Software Troubleshoot exp
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Hi ,

Welcome to JustAnswer

goto below link and downlaod the burner and install it

http://download.cnet.com/Cheetah-DVD-Burner/3000-2646_4-10238561.html

then use it to burn DVD and let me know .... (try first before purchasing )

Thanks & Regards

Satchi
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Customer reply replied 8 years ago
Thanks I will - won't be able to do it until this evening as I'm at work now - if it works will let you know and accept!
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes sure
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Customer reply replied 8 years ago

Hello Satchi

I'm afraid this hasn't worked - I downloaded the new burn software you suggested but it doesn't seem to like my video files - it says they need to have Video TS and Audio TS menus which apparently they don't.

Normally I burn direct from the software packages (Magix and Panasonic) and I'm not sure they are connecting with the new burn software - I suspect they are still defaulting to Roxio.

The options I'm considering are:

1. Should I uninstall the Roxio software and see if I can find a way of making the new burn software suggested compatible? Any thoughts about how I can resolve the Video TS and Audio TS problem?

2. Could it be a hardware problem - ie the DVD drive? How could I check that?

Best wishes

Nicola

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes

It is not hardware problem

using the software I have given please try to burn data DVD in place of DVD movie
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Customer reply replied 8 years ago

Not sure what data DVD is to be honest.

Does the yes mean I should uninstall Roxio?

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
No

Install cheetha dvd burner

and burn a data disc using it
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Customer reply replied 8 years ago

OK ill try that this evening.

If that works - then what?

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes ...

If that worked then let me know in evening ...

then we will proceed

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Customer reply replied 8 years ago

Sorry this is still not quite working - although some progress. I did try to burn a data DVD but the DVD says the fle type isn't accepted. However it has at least burned something (using the Cheetah burner you recommended) which is progress I guess. I will have another go this evening.

 

But I still can't burn my home videos which is really the nub of the problem ..So I need to know how to fix that. I'll be very happy to click "Accept" and make sure you get paid if you can help me with that ...

 

Regards, Nicola

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes

goto below link and downlaod the NERO softwrae and install it

http://www.nero.com/eng/downloads-nero9-free.php

then using it burn the DVD

then let me know
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Customer reply replied 8 years ago

OK but just followed the link and that will only burn data DVD not video?

So won't really help will it?

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes

you can use the below trial software to burn video

http://www.nero.com/eng/downloads-nero-burning-rom-trial.php

Nero is the No1 burner
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Customer reply replied 8 years ago
So should I download both versions of the Nero software or just the Nero Burning ROM one?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
No the trial verson only with all features
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2,682
Experience: 4+ yrs of Hardware & Software Troubleshoot exp
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Satchi and 87 other Computer Specialists are ready to help you
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Customer reply replied 8 years ago

Satchi

Sorry I haven't been in touch - have been very busy at work. Have installed Nero and haven't got it working properly but think with some trial and error I may be able to at the weekend - it is burning something but the DVD player won't play it - however I think now that may be a formatting issue. I'm now going to click on Accept Answer so you can get paid - thanksvery much

Nicola

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Thanks for ACCEPTing ....

Sorry the problem has not been solved fully ...

Have A Nice Day
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