Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I DONT UNDERSTAND YOUR ANSWER. . . . START A NEW E-MAIL AT…

Customer Question
I DON'T UNDERSTAND YOUR ANSWER."...
I DON'T UNDERSTAND YOUR ANSWER.". . . START A NEW E-MAIL AT GMAIL.COM . . ." sTARTWHERE?
Submitted: 8 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
6/24/2010
Tech Support Specialist: Dustin, Computer Support Specialist replied 8 years ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,278
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Chat Conversation Started
D.Sandlin :

Welcome to JustAnswer..

My name is XXXXX XXXXX I am a member of the expert community here..

D.Sandlin :

My first goal was to get you signed up for your class.. you needed an email to do that

D.Sandlin :

Then,, when you were safely signed up for a class that was important to you.

D.Sandlin :

I thought we would then work on your original email issue..

D.Sandlin :

Are you seeing any of this?

Customer:

YES I SEE YOU

D.Sandlin :

I will leave this window open.. that way you can type and respond to me.. and we can work together to get you issue fixed..

D.Sandlin :

Excellent..

D.Sandlin :

The answer i gave you was to get you signed up as soon as possible for your class..

Customer:

GREAT LET'S GO

D.Sandlin :

Now to fix your original email problem..

D.Sandlin :

do you want to start that new email first? and sign up for the class.. or do you just want to dive into fixing the issue first"?

Customer:

I don't know what you mean about class. I just want to know why my e-mail all of a sudden does not receive e-mails and the past e-mails do not show so that I can respond to them

D.Sandlin :

ok..

D.Sandlin :

what website is your email on?

D.Sandlin :

aol yahoo hotmail?

Customer:

my email address is V.talaw @yahoo .com. does that show what website? I am a total neophyte at this

Customer:

i think so

D.Sandlin :

Thanks.. that does show..

D.Sandlin :

It wouldnt have showed if you typed it all together..

D.Sandlin :

Ok.. so you have yahoo.com .. and for some reason.. your no longer seeing new mail

D.Sandlin :

ok.. the first thing id like to try this this..

D.Sandlin :

we need to make sure you dont have a worm or trojan on your system that has attacked itself to your mail..

D.Sandlin :

even if you have an antibvirus like mcafee.. or noton. things can get through.. the program below is free.

D.Sandlin :

Please go to the link below and download the free version of malwarebytes.

http://www.malwarebytes.org/

You will have to click through a few windows, make sure to only download malwarebytes, the file name that will download is called mbamsetup.exe

Once downloaded, install and run the file.. When you run it, have it do a quickscan..

Let me know if it finds any infected objects.. then have it remove what it finds..

Customer:

correct plus when i pull the inboc rvrtything is in caps and they are all from my address book and spam and some of my past letters

D.Sandlin :

dont consider this the end.. i will stay online and wait while the scan runs..

D.Sandlin :

that sounds even more like you have some infection..

D.Sandlin :

please run malwarebytes free quickscan..and afterwards.. i will help you reset some settings inside yahoo itself.. and the issue should be cleared up..

D.Sandlin :

not sure if you got the suggestion and the link to run malwarebytes free quickscan..

D.Sandlin :

??

Customer:

i lost you totally, now I,m back

D.Sandlin :

Ok.. excellent..

D.Sandlin :

Not sure if you got the first step i want to take.. so i will repost it ok

D.Sandlin :

Please go to the link below and download the free version of malwarebytes.

http://www.malwarebytes.org/

You will have to click through a few windows, make sure to only download malwarebytes, the file name that will download is called mbamsetup.exe

Once downloaded, install and run the file.. When you run it, have it do a quickscan..

Let me know if it finds any infected objects.. then have it remove what it finds..

Customer:

I can't go to malware without leaving thispage, how do Ifind you again

D.Sandlin :

you can leave this page open.. and also go to malwarebytes..

D.Sandlin :

right click on the link i sent you for malwarebytes.. and left click open in new tab..then you will have two pages open,. if all else fails..

D.Sandlin :

save the link below .. or press control d and make this page with me a bookmark

D.Sandlin :

will be waiting for you here.

Customer:

mission accomplished

D.Sandlin :

excellent.. is malwarebytes scan running.,. the quickscan?

Customer:

the green bar went the distance, i received no answer one way or the other

D.Sandlin :

huh.. ?

D.Sandlin :

was it malwarebytres,, did the screen look like this/

D.Sandlin :

?

D.Sandlin :

Full Size Image

Customer:

Yes to your question of what it looked like. when i pushed the download buttona pop-up screen appeared with a line which a green bar was filling ..It completed loading but I got no response as to whether it found any viruses.

D.Sandlin :

so you only downloaded.. .. i need you to install the program.. and then run the program..

D.Sandlin :

could you check and see if you have a file called mbamsetup.exe on the computer..

D.Sandlin :

that is the root file which will install malwarbytes.. i need you to istall and run that file..

D.Sandlin :

then once its installed.. we can then run malwarebytes..

D.Sandlin :

,?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,278
14,278 Satisfied Customers
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need to reset my Microsoft Account password. I received a
I received a note from Microsoft that indicated that my MS account passwort may not be the same as my Outlook password. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
My lap top was hacked on 7/15/2018. I now cannot sign on.
My lap top was hacked on 7/15/2018. I now cannot sign on. When I put in my password ***** tells me the password ***** ***** for my Microsoft account. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I cannot remember my e-mail password for my account:
I cannot remember my e-mail password ***** my account:***@******.*** How can I retrieve or reset it? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just got a new laptop and need help setting up a e-mail
I just got a new laptop and need help setting up a e-mail account. I tried but I think I screwed it all up. I was previously using Outlook. Maybe I should just transfer it over but I don't know how to… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I cannot get to my email. address [email protected]
I cannot get to my email. address [email protected] I have tried everything!!!! I don't know what password XXXXX use. Everytime I think I am making progress, It ask me to answer my security question. I… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
what is going on I need an answer to my question. How do
what is going on? I need an answer to my question. How do you install G-Mail on my computer???… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I cant access my e mail. I guess I have forgotten my e mail
I can't access my e mail. I guess I have forgotten my e mail password. Please send it to me. Jo Ann Watts… read more
Computer Expert
Computer Expert
Network Engineer
Bachelor's Degree
955 satisfied customers
My apple computer crashed last night. I am at a friends house,
My apple computer crashed last night. I am at a friends house, who is out-of-town. When I log in on my apple, I don't have to use a password. If I had one I don't recall it. I'm expecting a legal docu… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
My e mail account has been blocked. I can not make any e mails
My e mail account has been blocked. I can not make any e mails or receive any e mails. My account has been comprimized by a hacker who stole my password XXXXX is creating havoc with all my friends and… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Facebook asked me for an updated e-mail address. Now my original
Facebook asked me for an updated e-mail address. Now my original Facebook page doesn't come up when I log in with my .gmail.com address. How can I get my Facebook page?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Hi the other day I tried to resolve an e-mail problem. I was
Hi the other day I tried to resolve an e-mail problem. I was e-mailed a new password, but my e-mail is not working, Is there something else we can do like over the phone?(904(NNN) NNN-NNNN THANK YOU&g… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have sent this questions in before but I have yet to get
I have sent this questions in before but I have yet to get help that I can understand and fix my gmail account. I have had a gmail account for several years now. I had to have my computer work on and … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I want my email to be new on this Google account. it wanted
I want my email to be new on this Google account. it wanted my old email which was:[email protected], it accepted the entire thing as my new email address, why?… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I cannot receive email from my college on my personal gmail
I cannot receive email from my college on my personal gmail account. the college domain is nwfsc.edu… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I am using WINDOWS XP Pro. and until now have been using Outlook
I am using WINDOWS XP Pro. and until now have been using Outlook Express. However, a friend transferred to Gmail which I don't like. When I tried to switch bach, I couldn't. and consequently lost all … read more
Deep
Deep
Bachelor's Degree
86 satisfied customers
my e-mail does not show received correspondence that I am working
my e-mail does not show received correspondence that I am working with not does it any new e-mail, EWhat it does show is all of my address beek, my past calls and several thousant (literally) addresse… read more
Dustin
Dustin
Computer Support Specialist
14,278 satisfied customers
The unemployment office wants to know Incoming e-mail server
The unemployment office wants to know Incoming e-mail server type: POP3 or IMAP? Then they want to know: Incoming mail (POP3 or IMAP) server: Then Outgoing e-mail server (SMTP) name: Then does Outgoin… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I apply for jobs through Craigslist, but e-mails dont go th
I apply for jobs through Craigslist, but e-mails don't go through at all! Each time I try to send through Google I can't. I use to send my e-mail through Charter! Now everytime I want to send an e-mai… read more
Michael Johanson
Michael Johanson
Owner
Bachelor's Degree
405 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x