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I have an issue with my wife laptop. It just cannot get to…

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I have an issue with...
I have an issue with my wife laptop. It just cannot get to www.gmail.com, I desable the anti-virus, I tried with 3 different browsers and also I did a system restore about a month when it was working. Any other Yahoo, or other pages can easy go, but Gmail is impossible. And with my laptop using the same wifi network is working fine. Do you have any suggestions??>. Thanks
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/23/2010
Tech Support Specialist: Anthony Brewster, Consultant replied 8 years ago
Anthony Brewster
Anthony Brewster, Consultant
Category: Computer
Satisfied Customers: 5,365
Experience: MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST
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Hello, please type this ip address in the Address Bar \ URL and tell me what happens...

 

 

1) Open Internet Explorer

2) Type 74.125.155.19 (and press enter) in the address bar

 

What comes up?

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Customer reply replied 8 years ago

Security Certificate not valid for mail.google.com

error code: ssl_error_bad_cert_domain

Tech Support Specialist: Anthony Brewster, Consultant replied 8 years ago
Thanks! Again, this is the message with using Internet Explorer and NOT firefox right?

Edited by Anthony Brewster on 6/23/2010 at 11:11 PM EST
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Customer reply replied 8 years ago
Not, that is Firefox.
Tech Support Specialist: Anthony Brewster, Consultant replied 8 years ago

Thanks! Try using the Microsoft Internet Explorer and (NOT) FireFox for me and tell me if it comes up on gmail.

 

 

:)

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Customer reply replied 8 years ago
The point is the Gmail welcome page comes up then when you try to log in it colapse after a while with a blank page, and that happens with any browser
Tech Support Specialist: Anthony Brewster, Consultant replied 8 years ago

Thanks! Im not sure then, let me opt out so all experts can look into this.

 

 

:)

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Tech Support Specialist: Mr. Clark, Computer Engineer replied 8 years ago
Mr. Clark
Mr. Clark, Computer Engineer
Category: Computer
Satisfied Customers: 3,214
Experience: Career IT Professional & Director of Information Technology
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Hello.

Go to Start -> Programs -> Accessories -> Command Prompt

Type in

ping www.gmail.com and press enter

Tell me the results please.
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