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Trouble in photo printing photo is procesed but cannot scan…

Customer Question
Trouble in photo printing: photo...
Trouble in photo printing: photo is procesed but cannot scan also when I print it comes out black print. Cannon printer 240---H Pack. VISTA Please advise cost. Thank you   e-mail [email protected]
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/23/2010
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago
vasanth
vasanth, Computer Software Engineer
Category: Computer
Satisfied Customers: 119
Experience: B.E.
Verified

Hello there!

 

if printer is not in warranty, clean the print heads with some alcohol solvent or medical spirit. DO NOT use any water based solvent. You may soak the heads in solvent but not for too long.

If you already tried cleaning the print head / cartridge then there are only two possiblities :
1. The print heads are worned out with usage.
2. The cartridge you bought is faulty (less probable)

If the printer is in warranty then you should get it repaired by make for free. If not, you will have to buy new print heads.

 

 

thanks

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Customer reply replied 8 years ago

Please explain how to get to scain for the photo. I replaced both toners . The same result The print heads are not that old and the are clean. If you could please go step by step from the beginning of the process of making copies of photos

Thank you,

Roy

Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

ok, please follow the steps below to scan->

 

  • Step 1

    Blow the dust from your scanner and printing area with canned air. Clean the scanner bed and the underside of the document lid with a damp, lint-free cloth before scanning.

  • Step 2

    Get your computer and all-in-one printer turned on and talking to each other. Open the scanning software on your computer if needed. If not, you can use the controls on your printer to run the show.

  • Step 3

    Lay the picture to be scanned face-down on the glass. Square up the photo using the guides that are usually located along the edges of the scanning bed.

  • Step 4

    Close the lid.

  • Step 5

    Go for a higher dpi (dots per inch) count if you plan on displaying the scanned image at larger-than-life size. Otherwise, you can select a lower resolution.

  • Step 6

    Click the scan button on your computer's scanning software window. Some all-in-one printers need you to press the scan button on the printer itself; check the manual before using.

  • Step 7

    Get a preview of the scanned image up on your computer monitor. This might happen automatically depending on your software settings; if not, you will have to prompt your computer to display one.

  • Step 8

    Correct small defects such as red-eye in the image. Save extensive changes for later with dedicated photo-editing software.

  • Step 9

    Accept the scan and save to your hard drive. Remember to put your picture away.

  •  

    thanks

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    Customer reply replied 8 years ago

    Only when I try to copy photos I do not get color copies. All other procedures such as reg. copies and e-mail come thru with color. Two diferent toners have been tried.No help.

    Roy

    Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

    I opt out ,so that the question is open for other experts and they can help you.

     

    thanks

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    Customer reply replied 8 years ago
    I will wait to hear from your other experts. Roy Silva
    Customer reply replied 8 years ago
    I am still waiting for an answer from you folks . As of the 6th of june I have not heard . Please reply!!! Roy Silva Either reply or return the$38.00
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