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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cant get my photos from my memory card to load onto computer.

Customer Question

I can't get my photos from my memory card to load onto computer. Nothing pops up...no autoplay.
Submitted: 7 years ago.
Category: Computer
Expert:  Ansh P. replied 7 years ago.

Hi,

 

Where are you inserting the memory card?

Customer: replied 7 years ago.
inot the SD/Mini/MMC slot
Expert:  Ansh P. replied 7 years ago.

Go to My computer or Computer > Can you see a drive icon for memory card here?

Customer: replied 7 years ago.
no, I don't
Expert:  Ansh P. replied 7 years ago.

Have you ever successfully used the card with this computer?

Customer: replied 7 years ago.
yes
Expert:  Ansh P. replied 7 years ago.
When?
Customer: replied 7 years ago.

a month or so ago

 

Expert:  Ansh P. replied 7 years ago.
Ok go to device manager > Can you see the card reader device here? Is it having any error message?
Customer: replied 7 years ago.

USB mass storage deivce not working properly

 

Expert:  Ansh P. replied 7 years ago.
Right click on it and choose uninstall > Restart the computer and try plugging the card again.
Customer: replied 7 years ago.
oaky, but then I'll lose you
Expert:  Ansh P. replied 7 years ago.
To prevent this, click Ctrl + D to bookmark this page.

 

Later when you want to come back:

Open the browser >

Click on favorites >

Click on the earlier bookmarked link(you may need to log in again).

 

Let me know, how it goes.

Customer: replied 7 years ago.
Same
Expert:  Ansh P. replied 7 years ago.
Do you have any card reader or camera or the device which uses the card?